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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.80 - $25.45
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Paid Time Off
wellness programs
Fertility and family building benefits
401(k) Plan
Job Description
Trinchero Family Estates is a premier winery headquartered in Napa, California, renowned for its exceptional portfolio of wines and dedication to delivering memorable winery experiences. As one of the leading family-owned wine producers in the United States, Trinchero combines tradition with innovation to create outstanding wines that captivate wine enthusiasts around the globe. The company prides itself on its rich heritage, commitment to quality, and maintaining strong relationships with customers and communities. The marketing department at Trinchero Family Estates plays a critical role in connecting consumers to the unique stories behind each wine and orchestrating distinguished visitor experiences to enhance... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality
- ability to work weekends and evenings
- must be 21 years or older
- ability to lift 50 pounds
- current driver’s license
- flexibility for out of hours work
- proficient computer skills including reservation systems
- strong communication skills
- ability to comply with company safety regulations
Job Qualifications
- Demonstrated customer service experience
- ability to build successful relationships
- ability to work well under pressure
- multitask and solve problems
- prioritize daily tasks
- operate autonomously
- excellent interpersonal and communication skills
- team player with a creative mindset
- proficiency in Word, Excel, Outlook, and reservation systems
- ability to learn winery Point-of-Sale systems
- passion for wine, customer service, and event planning
- availability to work weekends, select holidays, and occasional evenings
- must be 21 years or older
- able to lift 50 pounds
Job Duties
- Provide exceptional customer service through courteous and professional communication
- respond to consumer and trade inquiries and secure reservations accurately
- articulate winery story and winemaking techniques to guests
- confirm and capture reservation details in the system
- upsell various experiences and maximize space under winery regulations
- communicate reservation levels with tasting room staff to ensure smooth guest flow
- manage large group reservations and coordinate staffing needs
- update reservation availability based on staffing and weather
- prepare reservation reports and event paperwork
- conduct outbound calls with proper phone etiquette
- operate multiple systems to fulfill customer requests
- maintain knowledge of wines and winery experiences
- handle incoming service club and consumer communications
- process sales orders and meet monthly sales targets
- assist in executing events by coordinating with caterers and staff
- make wine and food pairing suggestions
- maintain event supply inventory
- conduct site inspections for potential events
- assist in tasting room operations as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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