Reservation Specalist

Trinchero Family Estates is a premier winery headquartered in Napa, California, renowned for its exceptional portfolio of wines and dedication to delivering memorable winery experiences. As one of the leading family-owned wine producers in the United States, Trinchero combines tradition with innovation to create outstanding wines that captivate wine enthusiasts around the globe. The company prides itself on its rich heritage, commitment to quality, and maintaining strong relationships with customers and communities. The marketing department at Trinchero Family Estates plays a critical role in connecting consumers to the unique stories behind each wine and orchestrating distinguished visitor experiences to enhance brand loyalty and customer satisfaction.

The Reservations Specialist position at Trinchero Family Estates is an essential role based on-site in Napa, California. This full-time, non-exempt role involves managing the accurate booking of a variety of winery experiences. The specialist is responsible not only for handling reservations efficiently and courteously but also for assisting with the planning and execution of special events for both external customers and internal stakeholders. With responsibilities encompassing trade and VIP experience bookings, this role requires someone who can provide exceptional customer service, demonstrate deep knowledge of winemaking, and contribute positively to guest experiences. Scheduled primarily for weekend coverage and occasional evening events, this position demands flexibility and a passion for wine and event coordination.

The Reservations Specialist must excel in communication, establishing rapport with visitors while conveying the winery's story and winemaking techniques clearly. The role includes managing large group bookings, communicating reservation levels to the tasting room team to ensure a smooth guest flow, and maintaining the reservation system with accuracy under dynamic conditions such as staffing changes and weather. Additionally, the specialist is responsible for outbound communication, including sales calls and service club outreach, fostering sales growth and cultivating customer relationships.

Event support forms a significant aspect of this role, requiring collaboration with catering teams, event staff, and the tasting room to coordinate logistics and ensure successful event execution. The specialist assists in site inspections and event preparations, including wine and food pairing suggestions. They occasionally step into the tasting room environment to gain firsthand insight into guest experiences and operations.

Trinchero Family Estates offers a competitive salary range of $20.80 to $25.45 per hour, with starting pay based on a candidate’s experience, education, and geographic location. The company also provides a highly comprehensive benefits package encompassing medical, dental, vision, life insurance, disability coverage, paid time off, wellness programs, fertility and family building benefits, and a 401(k) plan with possible profit-sharing contributions. Trinchero Family Estates is committed to equal employment opportunities, ensuring a diverse and inclusive workplace that values every employee's contribution. Joining Trinchero as a Reservations Specialist provides an exciting opportunity to work within a dynamic, passionate, and customer-focused team in one of the world’s most celebrated wine regions.