Reservation Sales Manager

The Ritz-Carlton, located at 921 Canal St, New Orleans, Louisiana, is part of Marriott International's portfolio of prestigious luxury hotels. Renowned for its exemplary service and commitment to guest satisfaction, The Ritz-Carlton has earned a reputation as a global leader in luxury hospitality. The hotel prides itself on creating exceptional experiences that last long after a guest’s stay, driven by a diverse and talented workforce that upholds the company’s Gold Standards. These standards include core principles such as the Employee Promise, Credo, and Service Values, which guide every member of the team to be thoughtful, creative, and compassionate in their roles. Working at The Ritz-Carlton offers an opportunity to belong to an amazing global community while growing personally and professionally within the hospitality industry.

The Reservations Sales Manager position at The Ritz-Carlton New Orleans is a full-time management role with an annual pay range of $58,000 to $81,000, including eligibility for bonuses. This role centers on leading a team responsible for soliciting and managing reservations sales opportunities, maximizing revenue through strategic upselling, and ensuring exceptional customer service that builds loyalty and exceeds guest expectations. The ideal candidate will play a critical role in achieving both personal and team revenue goals by leveraging a deep understanding of market dynamics, competitor landscapes, and customer needs.

In this role, the Reservations Sales Manager will provide comprehensive training and leadership to the reservations sales staff, managing their daily activities and performance. They are tasked with actively identifying new business opportunities to boost property revenue while maintaining the highest quality of service. The manager will coordinate closely with the sales and convention services teams to oversee group reservations, monitor forecasts, and ensure accuracy in the reservation tracking systems. A key aspect of the position is to handle guest complaints promptly and utilize effective conflict resolution techniques to maintain the hotel’s exceptional service standards.

Additionally, the Reservations Sales Manager will oversee the operational tasks associated with business bookings, including generating proposals, negotiating contracts, and managing reservation documentation. Human resource responsibilities encompass monitoring staff interactions with guests, facilitating employee orientation programs, employing on-the-job training tools, and managing labor scheduling to optimize team productivity. This role demands strong negotiation skills, a customer-centric mindset, and the ability to motivate and guide a team to excel in a dynamic, luxury hospitality environment.

Joining The Ritz-Carlton means embracing a culture where diversity, equity, and inclusion are actively celebrated. The company is an equal opportunity employer committed to providing a supportive workplace for all associates regardless of disability, veteran status, or any other protected basis. By working here, one becomes part of an esteemed global team dedicated to maintaining the highest standards of luxury service and creating memorable experiences that reflect the brand’s elite heritage. This role is not only about managing reservations but about contributing to a meaningful guest experience that aligns with the brand’s core values. The Ritz-Carlton invites qualified candidates to be where they can do their best work, begin their purpose, belong to an extraordinary team, and become their best selves.