Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Career stability
Opportunities for advancement
Health Insurance
Paid holidays
vacation
sick days
Life insurance
Job Description
U-Haul Holding Company is a well-established leader in the moving and storage industry, widely recognized for its comprehensive range of rental trucks, trailers, and storage solutions. Founded in 1945, U-Haul has continuously expanded its services to support millions of customers in the United States and Canada, offering reliable, affordable, and convenient moving and storage options. The company operates through a robust network of company-owned and independently operated dealerships, forming a strong community presence with a mission to provide customers with easy and efficient solutions for their relocation and storage needs. Beyond its core business, U-Haul is committed to cultivating a culture of health and wellness for its employees, providing numerous benefits and career growth opportunities.
The Reservation Manager Agent role at U-Haul is a vital position within the Traffic Control team, focused on ensuring superior customer service along with effective coordination between field team members and dealerships. This role involves managing reservations, equipment placement, and overall inventory distribution to meet customer demand dynamically and efficiently. Working directly under the Traffic Control Manager, a Reservation Manager Agent is responsible for handling incoming customer calls and supporting internal teams with resource allocation. The position demands a results-oriented professional who thrives in a fast-paced environment, excels in multitasking, and enjoys being part of a collaborative team.
The agent's duties extend to reviewing usage reports, managing customer contracts, and assisting with U-Haul’s portable storage product, U-Box. The Reservation Manager Agent is instrumental in balancing equipment availability with regional market needs to maintain optimal inventory levels, thereby enhancing customer satisfaction. The role promises career stability, numerous advancement opportunities, and a competitive hourly wage ranging from $16.00 to $18.00. U-Haul also offers an extensive benefits package that includes health, dental, vision plans, a 401(k) savings plan, employee stock ownership, and other valuable perks such as paid holidays, life insurance, and educational reimbursement programs. This makes the Reservation Manager Agent position not just a job, but a promising career path within a reputable and employee-focused organization.
The Reservation Manager Agent role at U-Haul is a vital position within the Traffic Control team, focused on ensuring superior customer service along with effective coordination between field team members and dealerships. This role involves managing reservations, equipment placement, and overall inventory distribution to meet customer demand dynamically and efficiently. Working directly under the Traffic Control Manager, a Reservation Manager Agent is responsible for handling incoming customer calls and supporting internal teams with resource allocation. The position demands a results-oriented professional who thrives in a fast-paced environment, excels in multitasking, and enjoys being part of a collaborative team.
The agent's duties extend to reviewing usage reports, managing customer contracts, and assisting with U-Haul’s portable storage product, U-Box. The Reservation Manager Agent is instrumental in balancing equipment availability with regional market needs to maintain optimal inventory levels, thereby enhancing customer satisfaction. The role promises career stability, numerous advancement opportunities, and a competitive hourly wage ranging from $16.00 to $18.00. U-Haul also offers an extensive benefits package that includes health, dental, vision plans, a 401(k) savings plan, employee stock ownership, and other valuable perks such as paid holidays, life insurance, and educational reimbursement programs. This makes the Reservation Manager Agent position not just a job, but a promising career path within a reputable and employee-focused organization.
Job Requirements
- High school diploma or equivalent
- Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
- Proficient in customer service, time management and multitasking
Job Qualifications
- High school diploma or equivalent
- Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
- Proficient in customer service, time management and multitasking
Job Duties
- Assist with calls from and to customers
- Help support field team members and U-Haul dealerships with equipment and reservation management and placement while directing incoming customers' equipment to areas based on customer demand and productivity status
- Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy
- Assist with the Company's U-Box portable storage product
Job Criteria
Experience
No experience required
Job Location
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