Reservation Manager

The Bostonian Hotel Boston is a distinguished full-service hotel located in the heart of Boston's historic North End, a vibrant neighborhood rich with culture and history. Nestled just steps away from iconic landmarks such as Faneuil Hall, Quincy Market, and the Freedom Trail, The Bostonian offers guests an authentic and immersive Boston experience. The hotel caters to a diverse clientele that includes leisure travelers seeking to explore the city, business guests requiring sophisticated accommodations, and groups hosting events in expansive and flexible meeting spaces. The Bostonian is committed to delivering quality, consistency, and exceptional service, operating as part of the Millennium Hotels & Resorts family—a global hospitality leader with a presence in over 145 destinations worldwide.

The Bostonian Hotel blends Boston’s rich heritage with modern comforts, providing thoughtfully designed guest rooms and amenities that reflect the city's unique charm. Guests find themselves surrounded by celebrated dining establishments, historic sites, and top attractions, making it an ideal location for visitors eager to delve into the city’s offerings. The hotel’s partnership with Millennium Hotels & Resorts ensures a legacy of service excellence and innovation, building on core values such as passion for hospitality, entrepreneurial spirit, and a solutions-oriented approach.

The role of Reservation Manager at The Bostonian is an exciting opportunity for a hospitality professional eager to lead a dynamic team while making a tangible impact on guest satisfaction and revenue performance. The position offers up to $75,000 annually and is based onsite in Boston, MA. As Reservation Manager, you will be pivotal in overseeing the reservation operations, ensuring the accuracy and efficiency of bookings, and supporting revenue management goals through careful inventory control and collaboration with other departments.

Your responsibilities will range from managing daily booking activities and travel agent commissions to reviewing group room blocks and coordinating with Sales to maximize occupancy and adherence to cut-off dates. You will also play an essential role in ensuring that guests receive exceptional service from reservation inquiries to their eventual stay, fostering positive and memorable experiences that reflect The Bostonian’s commitment to hospitality.

Leadership is a key component of this role, requiring you to drive team performance, uphold operational standards, and embody an entrepreneurial mindset that takes ownership of results. You will work closely with the front office and sales teams, maintain compliance with company policies, and contribute to a culture of accountability and continuous improvement. Your ability to communicate effectively and maintain professional relationships will be vital to nurturing teamwork and ensuring seamless operations.

At Millennium Hotels & Resorts, employees benefit from a competitive package supporting wellbeing and long-term success, including medical, dental, and vision insurance, life and disability coverage, a 401(k) plan with company match, paid time off, holiday pay, and discounts on hotel rooms globally. Joining The Bostonian Hotel means becoming part of a passionate team dedicated to growth and exceptional guest experiences, where your contributions enhance the fabric of a renowned hospitality brand and the genuine warmth that defines Boston.