Reservation Manager

U-Haul is a well-established company that has been serving do-it-yourself movers and their households since 1945. Founded by L.S. "Sam" Shoen and Anna Mary Carty Shoen, U-Haul emerged from the widespread post-World War II need for accessible, one-way moving equipment available across the United States and Canada. The company revolutionized moving by offering affordable vehicle and equipment rentals, effectively replacing the old covered wagon with their iconic orange trailers. Over the decades, U-Haul has grown into a major player in the moving and storage industry, with a strong commitment to customer service, innovation, and community support. This growth has enabled the company to provide a stable, dynamic work environment that offers career advancement and diverse personal and professional growth opportunities.

U-Haul operates as a national and international leader in the moving equipment and storage rental market. As part of U-Haul Holding Company and its family of companies, the organization has cultivated a culture of health, wellness, and inclusivity. The company is also an equal opportunity employer that provides accommodations for applicants throughout the hiring process and ensures a workplace free from discrimination based on race, gender, religion, disability, veteran status, or any other law-protected status.

The Reservation Manager role at U-Haul is a vital part of ensuring smooth operations within the company's rental and reservations system. Reporting to the Traffic Control Manager, the Reservation Manager Agent acts as a frontline support for customers, field team members, and U-Haul dealerships. The position involves coordinating reservations and equipment distribution to efficiently balance inventory levels across regional markets. Those in this position should enjoy working in a fast-paced, dynamic environment and have a passion for delivering outstanding customer service. Each day brings different challenges and opportunities, making this an engaging and rewarding role for candidates who thrive on results and teamwork.

A typical day for the Reservation Manager Agent includes handling customer calls, assisting with managing rental equipment reservations, supporting field teams with equipment placement, and reviewing reports that assist in maintaining equipment availability accuracy. Moreover, the agent is responsible for helping manage U-Haul's U-Box portable storage product, ensuring customers have access to convenient storage and moving solutions. The role demands excellent multitasking abilities, strong time management skills, and proficiency in customer service and communication tools such as multiline phones, Word, and email.

U-Haul offers a rewarding compensation package including career stability, opportunities for advancement, reimbursement programs for apps and gym memberships, health insurance, paid holidays, vacation and sick days, life insurance, legal and identity theft protection programs, auto and home insurance discounts, and various employee benefits like a 401(k) savings plan and employee stock ownership. This comprehensive package is designed to support employees' well-being, financial security, and professional growth while fostering an environment where team members matter and are valued for their contributions.