Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,051.66 - $50,979.19
Work Schedule
Flexible
Benefits
Affordable Health Insurance
Dental Insurance
On-site Medical Center
competitive compensation
Holiday pay
Paid vacation
Paid Personal Days
Tuition Reimbursement
higher education scholarships
401(k) retirement savings plan
childcare financial assistance
hospitality and dining discounts
family outreach center
Job Description
Rosen Hotels & Resorts is a prestigious hospitality company based in Orlando, Florida, known for delivering exceptional guest experiences and maintaining high standards across its properties. With over 3,000 associates, this company prides itself on fostering a diverse and friendly workplace where individuality and innovative ideas are highly valued. Teamwork and ingenuity are the foundations of Rosen Hotels & Resorts' success, making it one of Florida's most respected employers in the hospitality sector. The organization offers a comprehensive range of benefits and career development opportunities, emphasizing the growth and well-being of its employees.
The role of Reservations Call Center ... Show More
The role of Reservations Call Center ... Show More
Job Requirements
- 1 year certificate from college or technical school, or equivalent combination of education and experience
- 1+ years of related experience
- previous supervisory experience is preferred
- proficiency in Microsoft Word, Excel, and Outlook
- flexible schedule to accommodate the needs of the department
- strong communication and listening skills
- ability to work well in a team environment
- ability to multi-task and problem solve
Job Qualifications
- 1 year certificate from college or technical school, or equivalent combination of education and experience
- 1+ years of related experience
- previous supervisory experience is preferred
- proficiency in Microsoft Word, Excel, and Outlook
- strong communication and listening skills
- strong computer proficiency
- ability to multi-task and problem solve
- positive and upbeat personality with a customer service focus
Job Duties
- Responsible for supervising up to 20 reservations agents at one time
- thorough knowledge of Rosen Hotels and Resorts policies and procedures
- entering guest reservations into the system accurately with complete detail
- provide accurate information regarding availability, accommodation types, hotel amenities, rates and area information
- accurately enter in reservations sent via fax and e-mail
- correspond with Group Housing Coordinators to help with special requests
- assist managers in making sure that the daily check lists are complete
- communicate information to management and other various hotel departments
- ensure all reservations reports are printed and processed
- assign duties and examine work for exactness, neatness and conformance to policies
- provide excellent service to internal and external associates, guests and vendors
- assist management with hiring, training employees, planning, assigning and directing work
- appraising performance
- rewarding and disciplining employees
- addressing complaints and resolving problems
- become the second set of eyes for management
- assist management with additional duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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