Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.80
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
wellness expense reimbursement
Paid parental leave
Comprehensive Healthcare
inclusive work environment
Job Description
DoorDash is a leading technology and logistics company committed to empowering local economies by providing seamless delivery solutions. Originally founded to facilitate door-to-door food delivery, DoorDash has rapidly evolved into a comprehensive platform that caters to a broad range of goods and services. With a continuous drive for innovation and growth, the company prioritizes the happiness, health, and well-being of its employees by offering premium healthcare, wellness reimbursement, paid parental leave, and other impactful perks. DoorDash fosters an inclusive environment where team members from diverse backgrounds and perspectives collaborate, learn, and grow together to shape the future of local commerce.
We are currently expanding our Voice Ordering Live Operations team and seeking passionate individuals to join us as Voice Ordering Accessibility Representatives based in Tempe, Arizona. This role is a full-time, in-office position for the first 90 days, with the possibility of a hybrid schedule afterward based on business needs. As part of the Voice Ordering team, you will play a critical role in supporting DoorDash’s partner merchants and millions of customers by handling inbound live order calls. This position operates within a 24/7/365 environment, requiring flexibility to work evenings, overnight shifts, weekends, and holidays. Additionally, due to PCI/DSS compliance regulations, strict policies on cell phone usage are enforced.
In this role, you will develop expertise in DoorDash’s ordering processes and systems, driving positive outcomes for customers. You will support customers with accessibility needs, including those who are visually impaired, ensuring an optimal and inclusive ordering experience. Your responsibilities will include assisting with accurate order placement, offering local restaurant recommendations, securely updating important account information such as emails and credit card details, and providing vital feedback to improve the overall customer journey. Working in this role means being part of a dynamic, diverse team that values continuous learning and impactful contributions toward the delivery industry's future. At DoorDash, your passion for customer service and commitment to inclusivity will directly influence the quality and accessibility of our services, aligning with our mission to empower every local economy across the nation.
We are currently expanding our Voice Ordering Live Operations team and seeking passionate individuals to join us as Voice Ordering Accessibility Representatives based in Tempe, Arizona. This role is a full-time, in-office position for the first 90 days, with the possibility of a hybrid schedule afterward based on business needs. As part of the Voice Ordering team, you will play a critical role in supporting DoorDash’s partner merchants and millions of customers by handling inbound live order calls. This position operates within a 24/7/365 environment, requiring flexibility to work evenings, overnight shifts, weekends, and holidays. Additionally, due to PCI/DSS compliance regulations, strict policies on cell phone usage are enforced.
In this role, you will develop expertise in DoorDash’s ordering processes and systems, driving positive outcomes for customers. You will support customers with accessibility needs, including those who are visually impaired, ensuring an optimal and inclusive ordering experience. Your responsibilities will include assisting with accurate order placement, offering local restaurant recommendations, securely updating important account information such as emails and credit card details, and providing vital feedback to improve the overall customer journey. Working in this role means being part of a dynamic, diverse team that values continuous learning and impactful contributions toward the delivery industry's future. At DoorDash, your passion for customer service and commitment to inclusivity will directly influence the quality and accessibility of our services, aligning with our mission to empower every local economy across the nation.
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service experience
- Strong communication skills
- Ability to handle high-pressure, time-sensitive situations
- Flexibility to work varying schedules including evenings, overnight, weekends, and holidays
- Willingness to work full-time from Tempe, AZ office initially
- Compliance with PCI/DSS policies and procedures
- Ability to securely handle sensitive customer information
Job Qualifications
- 1-2 years of customer service experience via phone, email, or chat
- Strong written and verbal communication skills including grammar, spelling, and punctuation
- Experience in customer-facing roles
- Ability to remain calm under pressure and troubleshoot problems efficiently
- Experience offering customers products or services that meet their needs
- Comfortable working in a PCI/DSS environment
- Reside within a commutable distance to Tempe, AZ
- Ability to work collaboratively in a team environment
Job Duties
- Support inbound live order calls for DoorDash's partner merchants and customers
- Develop expertise in DoorDash's ordering processes and systems
- Assist accessibility needs customers, including visually impaired customers
- Provide accurate order placement and local restaurant recommendations
- Securely update important account information including emails and credit card details
- Provide feedback to improve the ordering customer experience
- Collaborate with team members in a positive, high-pressure environment
Job Criteria
Experience
No experience required
Job Location
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