Representative, Guest Services

San Marcos, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Work Schedule

Flexible

Benefits

Paid Time Off

employee discount

flexible schedule

Training and Development

team environment

Job Description

Simon Property Group is a leading global real estate company specializing in retail real estate, and it operates premier shopping, dining, entertainment, and mixed-use destinations. San Marcos Premium Outlets, one of Simon's esteemed properties, is a vibrant retail hub offering customers a diverse range of luxury and premium brands at discounted prices. The outlet attracts millions of visitors annually, providing an exciting and dynamic environment. With a commitment to superior customer service and an engaging shopping experience, Simon Property Group continuously seeks to enhance guest satisfaction and operational excellence.

This job posting is for the position of a Customer Service R... Show More

Job Requirements

Must have a high school diploma or equivalent
1-2 years of experience in customer service or sales
Must be at least 18 years of age
Ability to stand for 100 percent of the time during shift
Ability to perform multiple tasks for up to five hours at a time
Must have flexible availability including weekdays, evenings, weekends and holidays
Must present a professional, pleasant and courteous appearance at all times

Job Qualifications

A high school diploma or equivalent
1-2 years of experience in customer service or sales
Articulate, outgoing, and professional demeanor
Strong communication and interpersonal skills
Ability to multitask effectively for extended periods
Flexibility to work varied shifts including weekdays, evenings, weekends and holidays

Job Duties

Provide high quality, efficient, friendly and energetic customer service
Deliver excellent service aligning with Simon's service initiatives
Manage daily financial tasks including deposit and reconciliation for guest services programs
Maintain professional appearance and current marketing materials, signage and displays
Respond to guest and retailer inquiries with appropriate solutions
Follow cash handling procedures per corporate guidelines
Capture additional consumer information such as emails or charity donations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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