Representative, Guest Services

Simon Property Group is a global leader in the retail real estate industry, operating premier shopping, dining, entertainment, and mixed-use destinations. Known for its commitment to excellence and exceptional guest experiences, Simon Property Group manages and develops a diverse portfolio of properties, including outlet centers and malls, across the United States and around the world. The Mills at Jersey Gardens is one of Simon’s premier outlet shopping centers, featuring a wide variety of retail stores and dining options designed to provide guests with an outstanding shopping experience. Simon is dedicated to creating vibrant, inclusive environments that foster community engagement and support economic growth through innovation and superior property management.

This particular role is a temporary, frontline Guest Services position located at The Mills at Jersey Gardens, with a duration of 90 days and the potential to transition to a permanent role based on business needs and individual performance. The position offers an hourly wage range of $14.67 to $21.98, dependent on multiple factors such as candidate skills, experience, qualifications, and job location. As a Guest Services representative, the individual will be instrumental in delivering world-class service, acting as a vital link between Simon Property Group and its guests and retailers. The role involves responding to guest inquiries, facilitating sales through programs like the Simon Coupon Book, maintaining the guest services environment, and supporting various tourism initiatives. Exceptional customer service, professionalism, and a proactive, friendly demeanor are essential to succeed in this position.

The Guest Services role is designed for someone passionate about exceeding guest expectations while contributing to a dynamic and supportive team environment. Responsibilities include representing Simon to guests by offering efficient, friendly, and energetic service; executing tourism and program enrollments and tracking; handling daily financial management including deposits and reconciliations; ensuring all marketing materials and displays are current and professionally presented; responding adeptly to guest and retailer inquiries; and supporting team efforts to meet center goals. This role requires a hardworking, honest individual who enjoys learning quickly and working collaboratively. The position demands flexibility in scheduling, including availability on weekdays, evenings, weekends, and holidays, ensuring coverage aligns with guest needs.

By joining Simon Property Group as a Guest Service representative, candidates will embark on a career path with opportunities for growth and skill development within a globally recognized company. The role offers hands-on experience in sales, customer service, and operational execution within the vibrant retail real estate context of The Mills at Jersey Gardens, providing a perfect platform for individuals eager to make a tangible impact on guest experiences and retail success. This position is ideal for outgoing, articulate individuals who take pride in fostering welcoming environments and delivering superior service that reflects Simon’s commitment to excellence and community engagement.