Representative, Guest Services

The Mills at Jersey Gardens is a premier shopping destination offering a wide variety of retail stores, dining options, and entertainment facilities. Located conveniently for both local and visiting shoppers, it serves as a bustling hub for retail activity and customer engagement. The establishment is committed to providing an exceptional shopping experience, supported by effective customer service and innovative retail programs.

This position is truly vital as it serves as the front line for Simon Property Group's interaction with guests at The Mills at Jersey Gardens. The role is designed as a temporary customer service and sales agent position for 90 days, with the potential to become permanent depending on business needs and the individual's performance. At its core, the job revolves around representing Simon Property Group by delivering efficient, friendly, and high-quality service that meets the dynamic needs of guests and retailers alike.

As a customer service representative and sales agent, you will play a crucial role in serving as a primary point of contact for guests seeking information or assistance. Providing miscellaneous services, including sales transactions, especially of Simon Gift Cards and other payment products, you will be responsible not only for customer engagement but also for overseeing daily financial management tasks such as deposits and reconciliations for all sales initiatives. The position demands a professional appearance and attentiveness in maintaining the physical environment of Simon Guest Services, ensuring that marketing materials, signage, and displays are current, relevant, and appealing.

An important function of this role is the ability to respond to inquiries from both guests and retailers and guide them toward appropriate solutions. This requires flexibility, problem-solving skills, and adherence to corporate guidelines around cash handling and operational protocols for POS and other income-generating initiatives. Additionally, capturing supplemental customer data such as email addresses, mobile details, or charity donations is part of enhancing customer interaction and loyalty.

The role also emphasizes teamwork and collaboration, requiring the service agent to support co-workers and departments, participate actively in team meetings, and contribute to center-wide projects and objectives. Strict compliance with company policies and specific programs like Simon Youth Foundation, Blackhawk Retailer Program, and Gift with Purchase initiatives is mandatory.

Moreover, executing tourism-related programs like individual and group tours, VIP shopper enrollments, and other unique mall programs forms part of the responsibilities, highlighting the position's diversity and dynamic nature. The ability to safeguard confidentiality and uphold a code of ethics aligns with Simon Property Group's commitment to integrity and professionalism.

Overall, this role is an excellent opportunity for individuals interested in a customer-facing position within a vibrant retail environment. It offers essential hands-on experience in sales, customer service, financial management, and teamwork. Candidates will develop skills in service delivery, guest interaction, and operational excellence within a supportive and fast-paced setting. The temporary nature of the job allows new employees to demonstrate their capabilities, potentially securing a permanent role based on performance and business demands. Therefore, this position represents a stepping stone for growth and career advancement in retail service management under the umbrella of Simon Property Group at The Mills at Jersey Gardens.