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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
FSA/HSA
Life insurance
Vacation Time
sick leave
Paid holidays
401(k) profit sharing
Pet insurance
Parental leave
Employee assistance program
Discount Program
Tuition Reimbursement
Job Description
McLane is a prominent leader in the distribution industry, with a rich history dating back to 1894. Over more than 130 years, McLane has built a vast and expansive nationwide network, serving clients in restaurant, retail, and e-commerce sectors. Known for its agility and innovative approach, the company continually embraces the newest technologies and invests in team member training while fostering a people-centered culture. McLane prides itself on the diversity and dedication of its workforce, including professionals from various departments such as Sales, IT, Dispatch, and Mechanics, all working collaboratively to ensure smooth and efficient operations throughout the organization nationwide.... Show More
Job Requirements
- High school diploma or GED
- Up to 2 years of experience in a customer service role
- Ability to type 45 wpm and perform 10-key by touch
- Strong verbal and written communication skills
- Strong organization and planning skills
- Knowledge and experience with Microsoft office applications
- Ability to prioritize pending tasks in a logical manner
- Ability to learn quickly and retain information
- Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely
Job Qualifications
- High school diploma or GED
- Up to 2 years of experience in a customer service role
- Ability to type 45 wpm and perform 10-key by touch
- Strong verbal and written communication skills
- Strong organization and planning skills
- Knowledge and experience with Microsoft office applications
- Ability to prioritize pending tasks in a logical manner
- Ability to learn quickly and retain information
- Ability to read, write, and understand English sufficiently to perform job-related tasks effectively and safely
Job Duties
- Maintain customer files to ensure up to date information
- Research and respond to customer inquiries
- Manage customer requests for assistance, information, and issue resolution
- Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met
- Maintain regular communication with decision makers within customer organizations
- Train customers on various business issues and applications to maximize value
- Respond to various customer requests and needs
- Answer inquiries by phone, email, and internet response
- Perform other duties as needed or assigned by supervisor
- Other duties may be assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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