Representative, Customer Service I

McLane is a prominent leader in the distribution industry, with a rich history dating back to 1894. Over more than 130 years, McLane has built a vast and expansive nationwide network, serving clients in restaurant, retail, and e-commerce sectors. Known for its agility and innovative approach, the company continually embraces the newest technologies and invests in team member training while fostering a people-centered culture. McLane prides itself on the diversity and dedication of its workforce, including professionals from various departments such as Sales, IT, Dispatch, and Mechanics, all working collaboratively to ensure smooth and efficient operations throughout the organization nationwide. The company is committed to equal employment opportunities and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. McLane actively promotes a culture of inclusion and transparency, reflected in its complete EEO and Pay Transparency statements available on its official website.

The role of Customer Service Representative I at McLane offers an excellent opportunity for individuals looking to launch or advance their careers in customer service within a reputable, established company. This position operates under direct supervision and includes initial training to handle routine customer service cases effectively. The primary objective is to achieve high levels of customer satisfaction by providing accurate, timely, and consistent information. Customer Service Representatives play a vital role in maintaining customer files, managing inquiries, resolving issues, and training customers on business applications to maximize value. The work schedule is Sunday through Thursday from 7:30 AM to 4:00 PM, and the pay rate ranges from $20.00 to $21.00 per hour depending on experience.

McLane offers generous benefits that begin on the 60th day of employment, including medical, dental, and vision insurance. Additional perks include FSA/HSA accounts, company-paid life insurance, vacation time, sick leave accrual from day one, and paid holidays after 90 days. Employees also enjoy a 401(k) profit-sharing plan, pet insurance, parental leave, employee assistance programs, discount programs, and a tuition reimbursement program. This position is ideal for organized, detail-oriented team players who are problem solvers and have strong verbal and written communication skills. McLane encourages candidates who are committed to learning quickly and prioritizing their tasks logically to apply and be part of a company with a legacy of leadership and innovation in distribution.