Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY

Molina Healthcare is a leading healthcare organization committed to providing quality care and services to its members. As a full-service Managed Care Organization, Molina Healthcare serves individuals and families who qualify for government-sponsored programs such as Medicaid and Medicare. The company emphasizes compassionate care, culturally competent services, and proactive support to ensure members receive the assistance and resources they need to maintain their health and well-being. With a commitment to diversity, equity, and inclusion, Molina Healthcare values its employees and fosters a collaborative work environment that encourages professional growth and continuous learning. The organization offers competitive compensation and benefits packages to support its workforce effectively. Employment at Molina Healthcare is on a full-time basis with hourly pay ranging from $20.25 to $30.39, subject to variation depending on geographic location, experience, education, and skills.

The current role being offered is for a Member Support Specialist responsible for making outbound calls to members, completing assigned hand-dial lists, and providing proactive member support. This role is essential in ensuring members receive timely information and assistance, adhering strictly to departmental standards related to member interactions, call quality, and documentation requirements. The specialist schedules high-quality member appointments daily to meet departmental goals and completes member research requirements with accuracy and efficiency. The professional in this role must possess empathy, excellent communication skills, and the ability to follow scripting accurately to provide consistent and compassionate support. Ongoing training sessions are provided to enhance knowledge and service quality, highlighting the company's commitment to employee development. Bilingual skills are a significant asset, allowing the specialist to communicate effectively with a diverse member base. This role embodies a service-oriented mindset and flexibility to adapt to changing priorities and workflows in a dynamic healthcare environment, ensuring members feel supported and valued in all interactions.