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Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.25 - $30.39
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
competitive salary
Employee assistance program
Professional Development
Job Description
Molina Healthcare is a leading healthcare organization committed to providing quality care and services to its members. As a full-service Managed Care Organization, Molina Healthcare serves individuals and families who qualify for government-sponsored programs such as Medicaid and Medicare. The company emphasizes compassionate care, culturally competent services, and proactive support to ensure members receive the assistance and resources they need to maintain their health and well-being. With a commitment to diversity, equity, and inclusion, Molina Healthcare values its employees and fosters a collaborative work environment that encourages professional growth and continuous learning. The organization offers competitive compensation and benefits packages... Show More
Job Requirements
- At least 1 year experience in a healthcare service environment or equivalent combination of relevant education and experience
- high attention to detail and ability to follow member interaction scripting
- flexible and adaptive to changing priorities and workflows
- compassionate and service oriented
- bilingual (English and at least one additional language as required)
- strong verbal and written communication skills
Job Qualifications
- At least 1 year experience in a healthcare service environment or equivalent combination of relevant education and experience
- high attention to detail and ability to follow member interaction scripting
- flexible and adaptive to changing priorities and workflows
- compassionate and service oriented
- bilingual (English and at least one additional language as required)
- strong verbal and written communication skills
- healthcare administrative support experience in roles such as medical office assistant, patient services representative, medical receptionist, front desk coordinator, or scheduler preferred
Job Duties
- Schedules high-quality member appointments daily to meet departmental goals
- completes assigned hand-dial lists and member research requirements with accuracy and efficiency
- provides basic support and guidance to members with empathy and professionalism
- participates in ongoing training sessions to enhance service quality and knowledge
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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