Representative, Care Connections Member Advocate (Bilingual in Spanish, Arabic, Cantonese, Korean...

Molina Healthcare is a leading healthcare company dedicated to providing high-quality, affordable healthcare services to communities across the United States. Established with a focus on serving individuals and families through government-sponsored programs, Molina Healthcare has developed a reputation for compassionate patient care and innovative health management solutions. The company strives to meet the unique needs of its diverse member base by offering a comprehensive range of medical, behavioral, pharmacy, and specialty services. With a commitment to improving health outcomes and promoting wellness, Molina Healthcare emphasizes collaboration, transparency, and accountability in its relationships with patients, providers, and partners.

Molina Healthcare is currently seeking a Member Outreach Specialist to join their dynamic team on a full-time basis. This hourly position offers competitive pay within the range of $20.34 to $30.39, with actual compensation varying based on factors such as geographic location, experience, education, and skill level. The role primarily involves making outbound calls to members, completing assigned hand-dial lists, and providing proactive member support to enhance satisfaction and engagement. The Member Outreach Specialist plays a key role in ensuring that members receive timely and accurate information, assistance, and guidance related to their healthcare needs.

In this role, the Member Outreach Specialist is responsible for scheduling high-quality appointments daily to meet departmental goals, ensuring that members can access healthcare services efficiently. The position requires adherence to established standards for member interactions, call quality, and documentation to maintain compliance with company policies and regulatory requirements. The specialist will also conduct member research and complete hand-dial lists with accuracy and efficiency, demonstrating attention to detail and a strong commitment to service excellence.

To be successful, candidates must exhibit empathy, professionalism, and excellent communication skills, both verbal and written. Bilingual abilities, particularly in English and at least one additional language, are highly valued to better serve Molina Healthcare's diverse population. The role offers opportunities for ongoing training and professional development, allowing team members to continuously enhance their knowledge and service quality. Molina Healthcare fosters a supportive and inclusive work environment where all employees are encouraged to contribute to the company’s mission of improving healthcare outcomes for the communities they serve.