Repair Center Supervisor- Coffee Systems

Nespresso is a globally recognized premium coffee company that places people and specialty coffee at the core of its mission. As part of the Nestle Group and a certified B Corporation, Nespresso is committed to delivering a triple bottom line of People, Profit, and Planet. This commitment reflects in their focus on quality, sustainability, diversity, and inclusion. The company prides itself on creating an exceptional coffee experience while fostering positive change within its community, suppliers, farmers, and employees. Nespresso offers a dynamic and innovative work environment through its various locations that include factories, boutiques, and offices. Their culture is centered around growth, innovation, and reimagining the coffee culture globally. Joining Nespresso means becoming part of a team empowered to inspire, care, act, and innovate, offering career development and best-in-class growth opportunities.

The role of Repair Center Supervisor - Coffee Systems at Nespresso is based onsite in their Beltsville, Maryland service center. This leadership position is crucial in managing the After Sales Center’s daily operations, which includes overseeing repair activities to meet high-quality standards efficiently and accurately. The supervisor will lead technical teams to ensure customer satisfaction and uphold brand trust by delivering timely and reliable after-sales support. The position demands a hands-on approach to operational management, quality assurance, inventory control, and customer service excellence. It involves developing and maintaining standard operating procedures, managing repair workflows, and monitoring performance metrics. Additionally, the role encompasses training and development of staff, process improvement initiatives, compliance with safety standards, budget oversight, and clear communication with cross-functional teams. With a salary range of $95,000 to $110,000 base, the role offers competitive pay along with performance-based incentives and a comprehensive benefits package. Nespresso’s inclusive culture values diverse backgrounds and experiences, encouraging veterans and individuals with disabilities to apply. This role is an excellent opportunity for candidates seeking to lead within a premium, customer-centric service model while contributing to Nespresso’s global legacy of excellence in coffee and sustainability.