Repair Center Supervisor- Coffee Systems

Nespresso is a globally recognized leader in specialty coffee, renowned for its commitment to quality, sustainability, and innovation. As part of Nestle, the world's largest food and beverage company, Nespresso holds a unique position in the coffee industry by delivering exceptional coffee experiences that elevate not only the quality of the product but also the lives of communities and farmers around the world. Nespresso operates with a clear dedication to People, Profit, and Planet, reflecting its status as a certified B Corporation and emphasizing its long-term vision for positive environmental and social impact. With a wide network encompassing factories, boutiques, and office locations, Nespresso offers a vibrant and growth-focused career environment that fosters professional development and nurtures innovative thinking.

The company is currently seeking a Repair Center Supervisor for its Coffee Systems segment based at the Beltsville, Maryland service center. This full-time, onsite role offers an estimated salary ranging from $95,000 to $110,000, complemented by performance-based incentives and a comprehensive total rewards package that includes benefits such as 401k with company match and healthcare coverage. The Repair Center Supervisor will lead the day-to-day operations of the After Sales Center, a critical function that ensures the highest standards in repair quality, customer satisfaction, and operational efficiency. This leadership position is responsible for supervising technicians and quality assurance specialists, maintaining standard operating procedures, managing inventory systems, and promoting safety compliance.

This role focuses heavily on operational excellence, emphasizing timely and accurate repairs that protect brand trust and support long-term customer loyalty. In addition to managing repair workflows, the supervisor will interface with cross-functional teams in quality, engineering, customer care, and supply chain to drive continuous improvement initiatives. The role requires hands-on leadership to motivate and develop staff, enforce safety standards, and manage budgets effectively. The ideal candidate will bring over two years of technical repair experience, leadership capabilities, and expertise in premium appliance servicing, especially coffee machines. Candidates will also have strong analytical skills for interpreting performance data and providing strategic operational reports.

Nespresso values diversity and inclusion and encourages veterans and individuals with disabilities to apply, reinforcing their commitment to a welcoming and supportive workplace. The company does not offer visa sponsorship for this position. Overall, this role offers a challenging and rewarding opportunity for a skilled leader eager to contribute to a premium brand dedicated not only to coffee craftsmanship but also to ethical business practices and community impact.