Rental Agent

Provo, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.00

Work Schedule

Weekend Shifts

Benefits

Competitive base salary with performance-based incentives

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

401(k) with Company Match

Career growth opportunities

High-energy team-oriented environment

Job Description

We are a family owned and operated car rental franchise that has proudly served customers for over 45 years, establishing ourselves as the largest car rental franchise in the United States. Our success stems from a blend of global brand recognition and entrepreneurial spirit, providing each employee with a vital role in our operation. We focus on maintaining a flat organizational structure where every employee's contribution is valued, fostering a collaborative and empowering work environment. Our dedicated team is considered the best and most confident in the industry, supported by the company’s commitment to employee development and career growth opportunities. We operate several busy locations in the Provo Airport, Provo Orem, and American Fork areas, serving a diverse range of travelers and customers. Our culture emphasizes teamwork, energetic engagement, and continual skill-building to ensure top customer service and business success.

As a Rental Agent at our Provo Airport and surrounding locations, you will be a key player in delivering outstanding customer service and supporting our rental operations. Your role involves interacting directly with travelers, assisting them with vehicle rentals, promoting sales of upgrades and protection products, and ensuring smooth contract processing. The position requires working in a fast-paced environment demanding strong problem-solving skills, excellent communication, and meticulous attention to detail. You will be responsible not only for sales and customer transactions but also for vehicle inspections and preparing vehicles for the next tenant, maintaining organizational standards at the rental counter, and accurately documenting all relevant transactions and interactions. This role offers competitive base salary along with performance-based incentives and a comprehensive benefits package including health, dental, and vision insurance, paid time off, holidays, and a 401(k) plan with company matching. If you are motivated by a high-energy, team-oriented work environment and want to build your professional skills in a company that values your contribution, this position offers a rewarding career path with ample growth potential.

Job Requirements

High school diploma or equivalent required
Must work weekends
Ability to work independently with minimal supervision
Excellent communication and interpersonal skills
Ability to handle stressful situations calmly and efficiently
Valid driver’s license with good clean driving record (no more than 2 incidents/accidents in last 3 years)
If under 21 must have clean driving record
Must be 18 years of age and legally authorized to work in the United States
Previous experience in sales, customer service, retail, hospitality, or within the car rental industry is ideal
Hiring is contingent on passing a complete background check and drug screen

Job Qualifications

High school diploma or equivalent
Previous experience in sales, customer service, retail, hospitality, or within the car rental industry is ideal
Excellent communication and interpersonal skills
Ability to handle stressful situations calmly and efficiently
Ability to work independently with minimal supervision
Valid driver’s license with good clean driving record (no more than 2 incidents/accidents in last 3 years)
Must be 18 years of age and legally authorized to work in the United States

Job Duties

Greet customers warmly, answer questions, and assist with the car rental process from start to finish
Promote upgrades to a more premium car
Advise customers on protection product services and additional services to enhance the customer experience
Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements
Address and resolve customer inquiries, complaints, or issues efficiently and professionally
Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for next customer
Maintain the cleanliness and organization of the rental counter and surrounding area
Keep accurate records of transactions, inventory, and customer interactions