Remote Travel Concierge & Support Specialist

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Travel perks
Exclusive industry discounts
flexible scheduling
100% remote work
opportunities for growth
Supportive team environment
ongoing training

Job Description

As a Travel Customer Representative at Viaja con Andrea, you will play a pivotal role in enhancing the client’s travel experience by providing expert support and assistance throughout their journey. Your responsibilities will include managing inquiries, resolving issues, processing bookings, and maintaining communication to ensure client satisfaction. This position offers a 100% remote working arrangement with flexible scheduling, perfect for individuals who are organized, proactive, and passionate about travel. You will become part of a supportive team that values continuous learning and growth opportunities. Along with competitive benefits such as travel perks and industry discounts, this role promises a dynamic and rewarding career path within the travel industry. If you have a knack for customer service and a love for travel, this opportunity with Viaja con Andrea could be an ideal fit.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferably in travel or hospitality
  • Ability to work remotely with a reliable internet connection
  • Strong communication skills
  • Ability to handle multiple tasks efficiently
  • Proactive and detail-oriented work approach

Job Qualifications

  • Excellent verbal and written communication skills
  • Strong customer service experience preferably in travel or hospitality
  • Organized, dependable, and proactive with a high attention to detail
  • Comfortable with technology and quick to learn booking platforms and systems
  • Passion for travel and helping others plan unforgettable experiences

Job Duties

  • Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
  • Assist with travel bookings, changes, cancellations, and special requests
  • Provide accurate information about destinations, travel documents, and agency policies
  • Follow up with clients to confirm trip details and satisfaction
  • Handle concerns or complaints with empathy and problem-solving skills

Job Criteria

Experience

No experience required


Job Location

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