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Remote Second Shift Contact Center Representative – Full Time & Part Time

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.00
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Benefits

Health Insurance
Paid Time Off
Vacation leave
sick leave
401(k) participation
Shift Differential
Tuition Discount

Job Description

The Christian Broadcasting Network (CBN) is a globally recognized nonprofit ministry committed to advancing the Gospel of Jesus Christ through various platforms including digital content, traditional media, and humanitarian aid. Established with a mission to share the love of God and demonstrate Biblical principles in real-world applications, CBN serves millions worldwide by spreading Christian teachings and providing support to individuals seeking spiritual guidance. With a robust media presence and a vast outreach network, CBN has become one of the most influential Christian ministries globally, reaching diverse audiences through its television programs, online platforms, and humanitarian efforts.

CBN is currently seeking dedicated and passionate individuals to join its 700 Club Prayer Center as Remote Second Shift Contact Center Representatives. This role is integral to CBN’s ministry efforts, combining customer service excellence with spiritual engagement. Employees in this position will work primarily from home, maintaining a distraction-free workspace equipped with reliable high-speed internet, while handling inbound communications from both established and prospective CBN partners. They provide ministerial support through prayer founded on accepted Biblical doctrine, share information about CBN and affiliated ministries, and encourage financial support to sustain and expand CBN’s mission.

This position offers both full-time and part-time opportunities, with full-time roles including 40 hours per week and comprehensive benefits such as healthcare, paid time off, and a 75% tuition discount from Regent University. Part-time roles offer 20-25 hours per week alongside benefits including vacation leave, sick leave, and 401(k) participation. The contact center operates during the second shift hours, from 3:00 p.m. to midnight EST (2:00 p.m. to 11:00 p.m. CST), with a shift differential included for those working these hours.

Candidates for the English language representative positions are compensated at $15.00 per hour, while bilingual English/Spanish representatives receive $15.25 per hour. The role demands excellent communication skills, both verbal and written, with an emphasis on empathy and the ability to pray concise Scripture-based prayers. Representatives must be able to effectively manage multiple software applications and adapt to a fast-paced, structured work environment, maintaining confidentiality and professionalism in all interactions.

Joining CBN means becoming part of a mission-driven team focused on impacting lives through faith, prayer, and compassionate service. It is an opportunity to upgrade your job into a fulfilling career by not only offering excellent customer support but also contributing meaningfully to a worldwide ministry. If you are someone who thrives in a work-from-home setting, has a heart for prayer and ministry, and possesses the qualifications that align with CBN’s values, then this position offers a unique and rewarding work experience.

Job Requirements

  • Reliable high speed internet access with minimum speed of 50mbps no satellite dish wireless internet service or dsl
  • Must have router available to hardwire into computer equipment provided by CBN
  • Must maintain distraction-free home office
  • Ability to work weekends and holidays
  • One plus years of contact center or customer service experience
  • Fluent English or bilingual English Spanish skills
  • Strong computer navigation and software learning ability
  • Ability to maintain confidentiality
  • Ability to maintain consistent punctuality and attendance

Job Qualifications

  • One plus years of experience as a contact center agent or similar customer service-related work
  • Excellent ability to interact effectively with callers and perform contact center processes
  • Knowledge of the Bible and ability to pray concise scripture-based prayers
  • Strong listening skills with ability to verbally empathize
  • Fluent English or bilingual English/Spanish communication skills both verbally and in writing
  • Strong reading comprehension with ability to sound genuine and authentic reading from a script
  • Ability to maintain a distraction-free home office
  • Ability to maintain consistent access to high-speed cable or fiber internet
  • Strong computer skills including Windows OS, web browsers, email programs
  • Ability to work in a structured and fast-paced environment
  • Coachable with ability to accept feedback and improve performance
  • Excellent confidentiality and information safeguarding skills
  • Strong punctuality and attendance
  • Excellent interpersonal skills with all levels of staff and public
  • Self-motivated with independent and team collaboration skills
  • Flexible and able to work well under pressure
  • Good manual dexterity for extended computer work
  • Ability to work weekends and holidays
  • Life application of Biblical principles aligned with CBN’s mission

Job Duties

  • Communicate with established and prospective CBN partners through inbound calls
  • Minister prayer using accepted biblical doctrine
  • Share information about CBN and its affiliated ministries
  • Encourage financial support for CBN’s mission
  • Maintain a distraction-free home office environment
  • Use Windows-based systems and web applications to process calls
  • Adhere to structured, fast-paced work environment standards

Job Criteria

Experience

Mid Level (3-7 years)


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