Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Employment assistance program
Paid Time Off
401k
Life insurance
Job Description
TP is a leading global provider of digital business services, partnering with some of the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a vast global workforce of 500,000 employees skilled in over 300 languages, TP plays a significant role in supporting communities and delivering exceptional service to clients worldwide. The company emphasizes a culture of inclusion and diversity, fostering an environment where every employee feels valued. TP offers a platform for limitless career advancement, encouraging ambition and high performance for long-term success. The company is also committed to supporting active-duty service members, veterans, and military families, reflecting its dedication to a broad and inclusive workforce.
The Customer Sales Specialist role at TP is a vital position serving as a primary point of contact for clients. This role involves managing both inbound and outbound communications with professionalism and efficiency, using a variety of web-based tools to resolve customer inquiries effectively. The position focuses on delivering a seamless and positive customer experience in a high-velocity environment, making it ideal for individuals passionate about customer service and sales delivery. Responsibilities include handling customer interactions via phone, email, chat, or social media, calming and de-escalating issues when they arise, escalating concerns appropriately, and processing payments when necessary. The specialist will also track call data for auditing and reporting purposes and strive to meet defined sales objectives.
Employment for this role is open on an ongoing basis until all positions are filled, with applications accepted through the TP Careers site. The role is exclusively available to residents of specified states within the U.S. Furthermore, TP provides comprehensive benefits including medical, vision, and dental coverage, mental health support, financial planning tools, and various insurance options. Team members also enjoy a supportive work culture and opportunities for career growth within the company.
The Customer Sales Specialist role at TP is a vital position serving as a primary point of contact for clients. This role involves managing both inbound and outbound communications with professionalism and efficiency, using a variety of web-based tools to resolve customer inquiries effectively. The position focuses on delivering a seamless and positive customer experience in a high-velocity environment, making it ideal for individuals passionate about customer service and sales delivery. Responsibilities include handling customer interactions via phone, email, chat, or social media, calming and de-escalating issues when they arise, escalating concerns appropriately, and processing payments when necessary. The specialist will also track call data for auditing and reporting purposes and strive to meet defined sales objectives.
Employment for this role is open on an ongoing basis until all positions are filled, with applications accepted through the TP Careers site. The role is exclusively available to residents of specified states within the U.S. Furthermore, TP provides comprehensive benefits including medical, vision, and dental coverage, mental health support, financial planning tools, and various insurance options. Team members also enjoy a supportive work culture and opportunities for career growth within the company.
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Reliable high-speed internet connection meeting minimum requirements
- Dedicated workspace near router to support hardwired Ethernet connection
- No satellite, mobile data, P2P or VPN internet connections
- Proof of internet speed required
Job Qualifications
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
Job Duties
- Connect with customers via phone/email/chat and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
Job Criteria
Experience
No experience required
Job Location
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