Remote---Sales/Customer Service Representative-English

TP is a leading global provider of digital business services dedicated to delivering advanced, sustainable solutions for some of the world's most prominent brands. With a vast and diverse workforce comprising 500,000 employees fluent in over 300 languages, TP is a key player in optimizing business operations across multiple industries through innovative technology and efficient service practices. This expansive reach and commitment to excellence position TP as a force for positive impact both in its global communities and for its client partners.

As an employer, TP embraces diversity and inclusion, fostering a culture where every employee feels valued and has access to limitless career advancement opportunities. The company strongly supports active-duty service members, veterans, and military families, further solidifying its commitment to community and service. TP offers comprehensive benefits that cater to the health, financial well-being, and work-life balance of its team members, including robust healthcare options, mental health resources, and flexible leave programs. The work environment promotes collaboration, innovation, and high performance, ideal for individuals who thrive in dynamic settings.

The role of a Customer Sales Specialist at TP offers a vital interface between the company and its clientele, focusing on delivering exceptional customer service and driving sales objectives within a high-velocity environment. This position involves managing both inbound and outbound communications, responding promptly and professionally to customer inquiries via various channels such as phone, email, chat, and social media. Leveraging a suite of web-based tools, specialists efficiently resolve a broad range of questions, concerns, and payment processing requests, ensuring a seamless customer experience.

Successful specialists at TP are adept at handling challenging situations with composure, providing calm and constructive resolutions, and escalating matters appropriately when necessary. They play an active role in tracking and documenting customer interactions to support quality auditing and reporting, while also contributing feedback on call experiences to enhance service delivery.

This role requires individuals who are fearless and motivated to provide the best in all interactions. Candidates should possess substantial customer service capabilities and thrive in an environment committed to process excellence, collaboration, and critical thinking. Additionally, the position is designed for remote work, necessitating a reliable high-speed internet connection and dedicated workspace that supports efficient virtual communication and task management.

Employment with TP is contingent upon residency in select U.S. states, ensuring compliance with company policy and regulatory standards. Interested applicants are encouraged to apply through the TP Careers site, where they will find ongoing opportunities until positions are filled.