Remote Pharmacy Customer Service Representative (KY)

Louisville, KY, USA|Remote

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $14.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Life insurance

accident insurance

Competitive wages

Opportunities to earn additional income through incentives

Paid Time Off

Paid training

Employee Discounts

Job Description

Qualfon is a dynamic and customer-focused company dedicated to delivering engaging interactions and positive experiences that leave a lasting impression. With a strong mission to support individuals in pursuing their total vocation, Qualfon aims to create a broad array of job opportunities while striving to be the partner of choice for its clients. The company places a high value on the development and success of its employees, fostering an environment where team members can grow both personally and professionally. At Qualfon, employees are empowered to make a meaningful difference in the lives of others, reflecting a strong commitment to social... Show More

Job Requirements

Must live in the state of Kentucky
At least 18 years of age or older
High school diploma or GED
Desktop or laptop (Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebook, and Android systems are not permitted)
Operating system - Windows 11
Webcam-video available
Computer must have at least a minimum of 8GB RAM, 16GB RAM preferred
CPU must be a 9th generation or later Intel processor or AMD Zen3 or later processor
Minimum of 128GB storage available
High-speed internet via wired ethernet connection, no Wi-Fi, satellite or hot spot
Wired provider - no mobile broadband connections allowed
Upload speed of 25 Mbps
Download speed of 50 Mbps
The internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended)
3.5 mm headsets and gaming style headsets are not approved
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT

Job Qualifications

At least 1 year of call center experience preferred
At least 1 year of work at home experience required
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
Excellent verbal, written, and listening skills
Professional and articulate voice
Ability to multi-task in several computer applications at once while holding a conversation with a customer
Enjoy working in a fast-paced and hectic environment while maintaining a professional attitude
Computer savvy and can resolve minor technical issues with minimal assistance
Basic math skills required
Ability to problem solve
At least 18 years of age or older
High school diploma or GED