Qualfon

Qualfon is a global business process outsourcing (BPO) company specializing in delivering comprehensive customer experience (CX) solutions. Founded in 1995 by Alfonso Gonzalez in Mexico City, Mexico, Qualfon has expanded operations to multiple countries.

Locations

These locations include:

• North Las Vegas, Nevada, USA
• Fort Collins, Colorado
• Orlando, Florida
• Coeur d’Alene, Idaho
• Robbinsville, New Jersey
• Johnstown, Pennsylvania
• Harlingen and San Antonio, Texas
• Waukesha, Wisconsin
• International sites in Colombia, Costa Rica, Guyana, Mexico, the Philippines, and India

Mission and Core Values

The company’s mission is to “be the best and make each person’s life better,” guiding operations and corporate culture. This is supported by core values, encapsulated in the acronym STRIDES: Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality.

Services Offered

Qualfon offers a wide range of services designed to enhance customer engagement and business efficiency. These include:

• Omnichannel customer care and technical support
• Trust and safety services
• Social engagement and back office management
• CX innovation and omnichannel marketing
• Licensed insurance sales engagement and loyalty/retention support
• Lead generation across insurance, warranty, healthcare, and education sectors
• Omnichannel product fulfillment, distribution, sampling, and social commerce fulfillment
• Commercial printing services such as direct mail marketing and variable data printing

Use of Artificial Intelligence

A distinctive feature of Qualfon is its integration of advanced artificial intelligence (AI) tools to enhance service delivery. Combining highly trained associates with AI technology, the company aims to provide exceptional customer service that fosters repeat business and brand advocacy.

The customer data platform uses billions of data points and AI to create omnichannel marketing strategies tailored to specific audiences, delivering the right messaging at optimal times.

Commitment to Employees and Communities

Qualfon's commitment extends to employees and communities through social programs and initiatives. The company has invested over $100 million in mission efforts, supporting food subsidies, college degree programs, and community projects.

Summary

In summary, Qualfon is a mission-driven BPO company that combines a strong commitment to its core values with a comprehensive suite of services and innovative technologies to deliver exceptional customer experiences and business solutions on a global scale.