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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.75 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid parental leave
Paid Time Off
paid volunteer day
Tuition Assistance
Professional certification reimbursement
AAA membership
Employee Discounts
Sign-on bonus for Licensed Property and Casualty Agents
Job Description
AAA The Auto Club Group (ACG) is a prominent and trusted organization in the United States, dedicated to providing a comprehensive range of services including membership, travel, insurance, and financial services through well-known brands such as AAA, Meemic, and Fremont. Serving over 14 million members and customers across 14 states and 2 U.S. territories, ACG is the second-largest AAA club in North America, known for its commitment to enhancing the lives of its members with reliable, innovative, and customer-oriented solutions. The company prioritizes technology, workforce expertise, and an inclusive culture where diverse backgrounds and perspectives are valued, cultivating a supportive... Show More
Job Requirements
- High School Diploma or equivalent
- Experience providing a high level of customer-focused service
- Experience navigating through a PC Windows environment including accessing multiple applications
- Ability to manage and navigate multiple information sources
- Experience performing monetary transactions
- Current Property & Casualty Insurance license
- Willingness to attain and maintain state membership licenses as required
- Ability to work full-time with flexible shifts including weekends and holidays
- Ability to work remotely
- Reliable internet connectivity
- Consent to background and drug screening
Job Qualifications
- High School Diploma or equivalent (GED)
- Providing a high level of customer-focused service
- Navigating through a PC Windows environment including accessing information from multiple applications
- Managing and navigating multiple sources of information and applying them as needed
- Performing monetary transactions such as entering key data into cash terminal and adjusting account balances
- Cross-selling
- Current Property & Casualty Insurance license
- May be required to attain and maintain state membership licenses as appropriate by the department
- College-level coursework, certification, or equivalent
- Demonstrate ability to manage concurrent customer interactions across chat, voice, and email platforms while prioritizing tasks and delivering a consistent customer experience
Job Duties
- Provide price quotes on all insurance products factoring in underwriting and business rules and discounts
- Rewrite and reinstate insurance policies according to underwriting and business rules
- Complete membership and/or insurance applications, endorsements, and change forms as necessary
- Accept and process payments at the point of sale
- Make outbound follow-up calls to customers in response to questions or complaints
- Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations
- Provide efficient processing of customer policies, endorsements, and status and coverage changes
- Assist agents in resolving technical and business-related issues
- Assist other Customer Interaction Centers in servicing members and/or customers when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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