Remote Customer Sales Representative

HGS (Hinduja Global Solutions) is a leading global provider of technology, artificial intelligence, and business services. As part of the renowned Hinduja Group, HGS operates with a global yet local mindset, employing approximately 18,000 professionals across 10 countries and 30 delivery centers. The company supports some of the world's most recognized brands by delivering intelligent customer experiences throughout the customer lifecycle. Key service areas include digital customer care, back-office operations, human resources outsourcing, and advanced contact center solutions. HGS prides itself on blending automation, analytics, and deep domain expertise to empower client organizations with cutting-edge, efficient solutions.

This Customer Sales Representative role provides an excellent opportunity to join HGS in a remote capacity, focusing on delivering outstanding customer service while contributing to the ease of potentially stressful moves. Ideal candidates will be engaged in a collaborative work environment that prioritizes teamwork and continuous learning. New hires receive thorough training to become experts, enabling them to confidently engage with customers, address their unique needs, and offer tailored product and service recommendations. This role is primarily inbound-focused, utilizing active listening skills to understand customer requirements and provide solutions across cable TV, satellite TV, internet, phone, and other service options.

Working as a Customer Sales Representative at HGS means you will be the crucial link between the customer and the company. Your responsibilities will focus on fostering positive customer relationships by delivering fast, knowledgeable, and empathetic service. You will play a consultative role, guiding customers through available options and closing sales by aligning their needs with the right products. The position requires communicating through inbound calls exclusively—there is no prospecting or outbound sales involved, making it ideal for individuals who enjoy helping others in a responsive setting.

Employees in this role benefit from ongoing performance coaching, ensuring regular progress and growth within the company. HGS promotes a people-focused environment where meaningful connections and friendships are fostered, putting employee wellbeing at the forefront. They also provide a competitive wage starting at $16.00 per hour, with opportunities for sales bonuses and overtime. Additionally, benefits such as health, dental, and vision insurance, paid time off, refer-a-friend bonuses, and employee assistance programs further enhance the value of employment with HGS.

Overall, this role is suited for compassionate, energetic, and results-driven individuals who are excited to work in customer-centric positions with potential for career advancement. The flexible scheduling needed helps accommodate varying business needs, and the company maintains a commitment to diversity, equity, and inclusion by ensuring barrier-free hiring and work environments. If you have experience in customer service or sales, are computer savvy, and enjoy problem-solving to make life easier for customers, this opportunity is likely to be a perfect match.