Remote Customer Sales Representative

HGS (Hinduja Global Solutions) is a global leader in business process management, offering technology-driven solutions through automation, artificial intelligence, analytics, and deep domain expertise. As part of the Hinduja Group, a multi-billion-dollar conglomerate, HGS operates 30 delivery centers across 10 countries with around 18,000 employees, supporting some of the world’s most recognized international brands. The company specializes in delivering Intelligent Experiences throughout the customer lifecycle, including digital customer care, back-office operations, human resource outsourcing, and advanced contact center services. Known for its people-focused culture and global local approach, HGS is committed to inclusivity, innovation, and career advancement opportunities for employees.

The Customer Sales Representative role at HGS stands out as a dynamic and rewarding position designed to simplify one of life’s most stressful experiences – moving. This role focuses on providing exceptional customer service through inbound calls, eliminating the need for outbound sales or prospecting. Customer Sales Representatives will be trained comprehensively to become experts in matching customers with the services they need, such as cable TV, Satellite TV, internet, and phone solutions. This ensures each customer’s unique requirements are understood and addressed with a consultative approach, making every interaction memorable and efficient.

In this position, employees engage in active listening to identify customer needs and cross-sell services that best fit those needs, exercising emotional intelligence to provide outstanding support. Besides handling inquiries and closing sales, representatives utilize multiple computer systems to research product details and pricing, delivering accurate and timely recommendations. Regular one-on-one coaching sessions with supervisors bolster performance through targeted feedback and guidance on key performance indicators, fostering continuous growth.

HGS promotes a positive environment that champions a "WOW" factor in every customer interaction, focusing on exceptional communication, ownership of the customer’s journey, and fast, accurate service. The flexible schedule allows work between 8:00 AM and midnight, 7 days a week, providing some adaptability according to business needs. Emphasizing a caring and supportive manner, this role is ideal for compassionate, energetic individuals eager to build a customer-centric career with promising financial incentives including sales bonuses and opportunities to access earned income early.

HGS also prioritizes employee wellbeing through comprehensive benefits such as medical, dental, and vision insurance plans, employee assistance programs, paid time off, and career development opportunities within a rapidly growing organization. The company's commitment to diversity and inclusion guarantees an accessible hiring process and a barrier-free work environment, making it a great choice for candidates eager to join a reputable and socially responsible employer. The Customer Sales Representative position is remote, offering flexibility and the ability to work comfortably from home. Starting pay is competitive at $16.00 per hour with commission included, enhancing the earning potential for motivated individuals.