Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
PTO
benefits package
401k
Complimentary Club membership
discounts on club products and services
Competitive wages
fully remote work environment
Job Description
VillaSport Athletic Club and Spa is a premier resort-style athletic club that combines fitness, family, and community to deliver a unique and engaging experience for its members. Known for its expansive facilities and commitment to excellence, VillaSport operates with a clear vision of growth and innovation in the health and wellness industry. The company prides itself on fostering a dynamic work environment that values high-performing, service-oriented individuals dedicated to providing exceptional customer experiences. As a rapidly expanding organization, VillaSport offers compelling career opportunities for motivated professionals eager to grow alongside the company and make a significant impact within the community. The club emphasizes a culture of teamwork, integrity, and continuous development, supporting its employees through competitive wages, comprehensive benefits, and a supportive atmosphere where innovation and customer satisfaction remain top priorities.
The role of the remote concierge professional at VillaSport Athletic Club and Spa is a vital position designed to support members by delivering timely and accurate service through various communication channels. The concierge acts as a primary touchpoint for members, tasked with processing change requests, addressing billing inquiries, and managing sensitive and confidential member information with the utmost discretion. This fully remote position requires exceptional organizational skills, self-motivation, and the ability to juggle multiple responsibilities effectively without direct supervision. Working during peak club hours, including weekends, the concierge must demonstrate outstanding communication abilities, problem-solving skills, and a genuine commitment to member satisfaction. Compensation is competitive and based on experience, with a full benefits package that includes PTO, a 401(k) plan with a generous company match, complimentary club membership, and discounts on club products and services. This role offers an excellent opportunity for professionals in the hospitality or customer service fields to contribute meaningfully to a reputable and fast-growing athletic organization while enjoying the flexibility of remote work.
The role of the remote concierge professional at VillaSport Athletic Club and Spa is a vital position designed to support members by delivering timely and accurate service through various communication channels. The concierge acts as a primary touchpoint for members, tasked with processing change requests, addressing billing inquiries, and managing sensitive and confidential member information with the utmost discretion. This fully remote position requires exceptional organizational skills, self-motivation, and the ability to juggle multiple responsibilities effectively without direct supervision. Working during peak club hours, including weekends, the concierge must demonstrate outstanding communication abilities, problem-solving skills, and a genuine commitment to member satisfaction. Compensation is competitive and based on experience, with a full benefits package that includes PTO, a 401(k) plan with a generous company match, complimentary club membership, and discounts on club products and services. This role offers an excellent opportunity for professionals in the hospitality or customer service fields to contribute meaningfully to a reputable and fast-growing athletic organization while enjoying the flexibility of remote work.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to work remotely with a reliable internet connection
- availability to work during peak club hours including weekends
- strong communication and interpersonal skills
- ability to manage multiple tasks simultaneously
- detail-oriented and resourceful
Job Qualifications
- Hospitality industry experience preferred
- highly organized and a self-starter
- excellent team player
- focused yet flexible
- excellent judgment
- comfortable handling sensitive and confidential information
- strong computer skills
Job Duties
- Manage concierge queue emails
- process all online member add-on requests
- process all online member removal requests
- process all online upgrade/downgrade requests
- process other membership forms as assigned
- process refunds following provided guidelines
- work closely with Member Account Representative to resolve monthly billing issues
- answer phone calls and assist members with their needs
- perform other duties as assigned by supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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