Remote --- Automotive Sales & Service Representative

TP is a leading global provider of digital business services, specializing in partnering with some of the most prominent brands worldwide to optimize their operations using advanced technology and sustainable business practices. With a global workforce of 500,000 professionals fluent in over 300 languages, TP is recognized not only for its operational excellence but also for its positive impact within communities it serves and the clients it supports. The company is firmly committed to fostering a culture of inclusion, diversity, and continuous career growth, offering employees an environment where ambition and high performance can lead to long-term success. TP also prioritizes the mental health and well-being of its workforce by providing various resources including Employment Assistance Programs, health and personal time off, and leave programs, ensuring employees and their families have access to comprehensive support.

The role of Automotive Customer Service Specialist at TP is a dynamic and impactful position focused on delivering exceptional customer service in the automotive sector. As a primary point of contact for clients, specialists manage inbound and outbound communications with the utmost professionalism and efficiency. Utilizing a suite of web-based tools, this position requires the resolution of inquiries quickly and effectively to ensure seamless and positive customer experiences. The Automotive Customer Service Specialist role is particularly suited for individuals passionate about service delivery in fast-paced, high-velocity environments, where innovative problem-solving and customer-centric communication are essential.

In this capacity, the specialist connects with customers through phone, email, chat, or social media, addressing their questions, concerns, and issues with calmness and clarity. Complex or escalated concerns are managed appropriately to maintain service quality and customer satisfaction. The position also demands meeting or exceeding sales goals, conversion targets, revenue objectives, and customer satisfaction metrics. Specialists are expected to identify upselling and cross-selling opportunities to help grow the business while delivering excellent service. Accuracy in processing sales transactions, service enrollments, and payment arrangements is paramount, alongside the confident handling of objections and the ability to present clear and persuasive offers.

This is a remote work opportunity available to residents of eligible states across the United States, requiring candidates to have a reliable, high-speed hardwired internet connection that supports productive and uninterrupted communication. TP supports veterans, active-duty service members, and military families in their hiring initiatives, welcoming diversity and ensuring equal opportunity employment without discrimination of any kind. The company provides competitive benefits that include medical, dental, and vision insurance, mental health support, 401(k) plans, life insurance, supplemental and critical care coverage, pet insurance, flexible spending accounts, and retail discounts, fostering a supportive and rewarding work environment that values the well-being and future of every team member and their families.