Relationship Manager, Austin

Job Overview

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Compensation

Salary
Range $90,000.00 - $100,000.00
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Benefits

competitive pay
medical benefits
Dental benefits
vision benefits
401K with company match
Paid vacation
Paid Maternity Leave
paid paternity leave
short-term disability insurance
long-term disability insurance
Life insurance
AD&D insurance
Employee assistance program
Volunteer time off
Tuition Reimbursement
Career development opportunities
internal promotions

Job Description

Automotive Finance Corporation (AFC) has been dedicated to fueling the entrepreneurial dreams of independent car dealers for over 35 years. As a key player in the automotive finance industry, AFC provides innovative finance solutions to more than 12,000 independent dealerships across North America. These solutions are designed to liberate cash flow, enabling dealerships to focus on expanding their businesses and stocking their lots with vehicles that meet their customers' demands. AFC operates as a proud subsidiary of OPENLANE, a group of companies with complementary business units enhancing the automotive retail sector. This affiliation allows AFC to leverage broader resources and expertise to better serve its customers. AFC's guiding principles revolve around elevating relationships, being powered by passion, maintaining a vision-driven approach, and demonstrating dedication to customers and employees alike. These core values shape the company culture and drive its commitment to success, support, and continuous improvement.

The Relationship Manager role at AFC is a pivotal position that focuses on cultivating and maintaining strong customer relationships while fostering a positive internal culture centered around employee development and operational efficiency. This role requires a hands-on leader equipped with a minimum of three years of people leadership experience along with at least six years in customer-facing, sales, or sales support environments. The successful candidate will lead portfolio management efforts, risk mitigation initiatives, and business growth strategies while coaching a team to align with company goals. This position demands a strategic thinker who can forecast market opportunities and challenges by deeply understanding local customer operations. The Relationship Manager will collaborate with multiple internal teams and external partners to deliver exceptional value and ensure compliance with relevant regulations within the assigned geographic area. Frequent travel within the market is an expected part of this role to support and engage with a diverse customer base.

This full-time employment opportunity offers competitive compensation and a comprehensive benefits package. It is ideal for individuals passionate about leadership, customer service excellence, and advancing their careers within a forward-thinking, supportive organization. Candidates who thrive in dynamic environments and are committed to making a meaningful impact on both their team and customer success will find this role highly rewarding. AFC emphasizes a people-first mindset, aiming to empower employees and customers to achieve their full potential. The role provides significant opportunities for professional growth, skill development, and involvement in a publicly traded global company known for its culture of internal promotions and diverse career pathways.

Job Requirements

  • 5+ years of experience in customer-facing, sales, sales support roles
  • 3+ years of people leadership experience
  • experience in team management and building strong sales relationships
  • passion for leading people, projects, and budgets
  • ability and desire to frequently travel within your market to support our current and prospective customer base
  • familiarity with risk management principles and collections procedures
  • high level of accountability towards local goals and business targets

Job Qualifications

  • Bachelor's degree or equivalent experience
  • minimum of three years people leadership experience
  • at least six years of experience in customer-facing, sales, or sales support roles
  • strong communication and interpersonal skills
  • proven ability to build and maintain customer relationships
  • experience in portfolio management and risk mitigation
  • proficiency with CRM tools such as Salesforce
  • knowledge of automotive or financial services industries preferred
  • ability to lead and motivate a team towards achieving business goals

Job Duties

  • Cultivate new business relationships and manage customer acquisition
  • coach and develop your team in portfolio management, data analysis, and business development
  • conduct regular meetings with your team to align on goals and strategy
  • provide industry-leading knowledge to help customers manage and grow their businesses
  • forecast opportunities and challenges based on understanding local area and customer operations
  • lead prospecting, growth, and portfolio development efforts
  • act as a trusted advisor through collaboration with internal stakeholders and external partners
  • ensure compliance with applicable laws and codes for the assigned geographic area

Job Criteria

Experience

Mid Level (3-7 years)


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