Relationship Center Specialist - Call Center

Waterworks Aquatics is a premier swim school dedicated to teaching individuals of all ages, from as young as 3 months old to adults, how to swim safely and effectively. Committed to educating and motivating families to develop proper swimming techniques and water safety skills, Waterworks Aquatics prides itself on creating a supportive and confident community around aquatic education. Located in Pasadena, CA, the school is renowned for its family-centered approach, creating a trustworthy and caring environment where each interaction matters. The company values mission-driven work, providing paid training, and offering growth opportunities to its employees in a fast-paced, customer-focused setting.

The Relationship Center Specialist position at Waterworks Aquatics serves as the first point of contact for families enrolled in or interested in their swim programs. It is a crucial role that demands excellent communication skills and a genuine desire to help others. The specialist manages a variety of administrative and customer service tasks, including answering incoming calls, handling enrollment and scheduling, processing payments, and resolving billing inquiries. This role is essential in supporting families through their swim program journey, ensuring seamless communication and satisfaction. The work environment is fast-paced and dynamic, emphasizing adaptability, detail management, and the ability to maintain professionalism while providing clear and friendly support.

This role offers a competitive hourly wage between $24.00 and $27.00, including paid training and extensive onboarding to set new hires up for success. Employees receive ongoing coaching and feedback aimed at continuous improvement and career growth within the company. Waterworks Aquatics also fosters a positive work culture where team members are seen as an impactful part of the community, helping reinforce a mission of safety and skill-building in swimming. The Relationship Center Specialist position is ideal for individuals passionate about customer service, organized, and motivated to work in an environment focused on both growth and meaningful family interactions.