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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $24.00 - $27.00
Work Schedule
Standard Hours
Benefits
401(k) with Company Match
Dental Insurance
Vision Insurance
Paid training
Performance reviews
Employee Discounts
company events
Job Description
Waterworks Aquatics is a premier swim school dedicated to teaching individuals of all ages, from as young as 3 months old to adults, how to swim safely and effectively. Committed to educating and motivating families to develop proper swimming techniques and water safety skills, Waterworks Aquatics prides itself on creating a supportive and confident community around aquatic education. Located in Pasadena, CA, the school is renowned for its family-centered approach, creating a trustworthy and caring environment where each interaction matters. The company values mission-driven work, providing paid training, and offering growth opportunities to its employees in a fast-paced, customer-focused setting.Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service or related fields
- excellent verbal and written communication skills
- ability to work effectively in a fast-paced environment
- strong organizational skills
- basic computer proficiency
- ability to manage confidential information
- dependable and responsible work ethic
Job Qualifications
- High school diploma or equivalent
- experience in customer service or administrative roles
- strong communication skills
- ability to adapt in a fast-paced environment
- proficiency with computer-based systems
- ability to handle sensitive information professionally
Job Duties
- Answer incoming calls and inquiries from families
- assist with enrollment, scheduling, and account updates
- process payments and help resolve billing questions
- provide clear, accurate information about programs and policies
- document interactions and updates in internal systems
- support retention by helping families navigate changes and concerns
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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