Relationship Associate, Loan Operations

FNBO, also known as First National Bank of Omaha, is a well-established financial institution dedicated to providing exceptional banking services to its customers. With a rich history and a commitment to community involvement, FNBO is recognized for fostering a supportive and inclusive work environment that prioritizes the success and well-being of its employees. As a member of this company, employees are not just workers but part of a larger story that values their contribution and growth.

FNBO operates primarily within the banking and financial services sector, offering a variety of products and services including deposit accounts, lending solutions, and customer support. The company focuses on innovation, teamwork, and integrity, striving to maintain strong relationships with its clientele and ensuring a high quality of service. Working at FNBO means joining a team that values diversity, equity, and inclusion, creating a culture where every employee feels empowered and appreciated.

The role being offered is a customer-facing position that supports the business customer segment through various banking activities such as deposit and lending transaction processing, loan closing documentation support, and addressing other business customer needs. This position is critical in maintaining and developing strong working relationships not only with customers but also with peers and lending staff. The job is designed for an individual who thrives in a dynamic, fast-paced environment where attention to detail and exceptional client service are paramount.

Key responsibilities involve greeting and assisting customers, facilitating research and corrections for customer inquiries, processing loan payments and advances, and managing commercial deposit accounts. The role also entails assisting with real estate service forms, loan system workflows, loan document review, loan closing processes, and handling complex loan practices such as construction draws and floor plans. Additionally, the position provides operational support to lending staff, ensuring the smooth execution of lending activities.

Ideal applicants should have at least two years of banking industry experience and a strong background in client service. They must demonstrate the ability to handle confidential information with discretion and possess excellent written and interpersonal communication skills, particularly in face-to-face and telephone interactions. The ability to manage multiple assignments with quality, accuracy, and within deadlines is essential, alongside exceptional attention to detail. A high school diploma or GED is required, with an associate degree considered a plus.

This full-time role is linked with a competitive compensation range, offering base pay from $47,613 to $78,560. Final salary offers will depend on the candidate's experience, education, and skill level. Employees will primarily work onsite, benefiting from a vibrant and collaborative work environment designed to foster professional growth and innovation.

FNBO offers a diverse array of benefits to support the physical and financial health of employees and their families. These benefits include medical, dental, and vision insurance, 401k plans with matching contributions, paid time off, health savings accounts, employee banking opportunities, growth programs, tuition assistance, and disability insurance. Furthermore, the company champions equal opportunity and belonging, ensuring a workplace where all employees feel valued and respected regardless of background or identity.

Joining FNBO means becoming part of a reputable financial institution with a forward-thinking culture, comprehensive support systems, and excellent career development opportunities. This role offers a chance to contribute meaningfully to customer satisfaction and business success while growing your professional skills in a supportive environment.