Four Seasons logo

Regular Full-Time Turndown Attendant

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $18.04
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free and discounted stays at 135 Four Seasons locations worldwide
global growth opportunities
Food & beverage and spa discounts
Free Employee Meals
Complimentary employee parking
Comprehensive training & development
Medical benefits, including parental leave
401(k) retirement plan
Pto + sick leave pay
A culture that breeds success and rewards
Competitive pay: $18.04 hourly

Job Description

Four Seasons is a globally recognized leader in luxury hospitality, renowned for its unwavering commitment to delivering exceptional guest experiences and fostering a world-class employee environment. The company is powered by its people—a diverse and talented collective of individuals driven by a passion for excellence and a desire to push boundaries. Across its worldwide locations, Four Seasons team members create unforgettable moments for guests, residents, and partners alike by upholding the highest standards of service, integrity, and genuine care. The culture at Four Seasons is deeply rooted in respect, kindness, and inclusivity, ensuring that every interaction is meaningful and memorable. This dedication to hospitality excellence has earned Four Seasons a reputation not only as a premier luxury brand but also as an employer of choice for professionals seeking rewarding and lifelong careers in the hospitality industry.

Four Seasons Resort Rancho Encantado Santa Fe, located in the enchanting high-desert region of New Mexico, offers a uniquely serene and romantic atmosphere amid the rugged beauty of the Sangre de Cristo foothills. The resort features 65 intimate rooms set on 57 rolling acres just minutes from Santa Fe’s vibrant downtown area, allowing guests to enjoy a peaceful retreat with easy access to cultural and artistic attractions. The guest experience is enhanced by opportunities to explore nearby natural trails, indulge in spa treatments, and savor elevated regional cuisine at the resort’s acclaimed restaurant, Terra.

The Regular Full-Time Turndown Attendant position at Four Seasons Resort Rancho Encantado Santa Fe is an opportunity for a hospitality professional who is passionate about cleanliness, guest satisfaction, and team collaboration. This role demands a genuine, caring individual who thrives on creating positive impressions through impeccable room preparation and personalized service. The Turndown Attendant plays a pivotal role in maintaining the resort's luxury standards by ensuring that guest rooms are pristine and welcoming each evening. Responsibilities include responding to guest needs, accommodating special requests, and adapting to dynamic operational demands with a calm and solution-oriented approach. The position requires a flexible schedule, including availability for evenings, weekends, and holidays, making it ideal for candidates dedicated to providing exceptional hospitality service around the clock.

Four Seasons values the importance of employee growth and development, offering comprehensive training programs and global career advancement opportunities. Employees at the resort benefit from a supportive culture that encourages teamwork, integrity, and mutual respect. The resort provides competitive pay and a robust benefits package, recognizing that a fulfilling employee experience is integral to delivering world-class guest service. Join Four Seasons Resort Rancho Encantado Santa Fe as a Turndown Attendant and contribute to a legacy marked by luxury, warmth, and lasting impressions.

Job Requirements

  • 1+ years housekeeping experience, preferably in a luxury hospitality environment
  • Flexible schedule availability to work evenings, weekends, and holidays
  • Ability to stand for an entire shift and lift/pull up to 30lbs
  • A passion for cleanliness and organization

Job Qualifications

  • 1+ years housekeeping experience, preferably in a luxury hospitality environment
  • Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions
  • A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests
  • A collaborative team player who actively supports and encourages colleagues to achieve shared success

Job Duties

  • Use your genuine and authentic personality to make a positive impression on guests while preparing rooms for the evening
  • Approach every guest and employee interaction as a confident problem solver, delivering the highest level of hospitality and accommodating special requests whenever possible
  • Uphold meticulous attention to detail and Four Seasons quality standards, understanding the impact a spotless room has on the guest experience
  • Adapt quickly to changes and multitask effectively, assisting with guest requests and operational needs
  • Answer guest calls and direct them appropriately in the absence of a Communications Operator

Job Criteria

Experience

Mid Level (3-7 years)


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