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Job Overview
Employment Type
Full-time
Benefits
competitive salary
benefits package
Fast-paced work environment
Opportunity to work with executive leadership
cutting-edge technologies
Culture of innovation
professional growth
Job Description
Datavault AI, alongside its subsidiary Event Citadel (formerly CompuSystems), represents a multifaceted technology and service organization with a broad portfolio spanning various industries. Datavault AI specializes in delivering high-performance computing software, Web 3.0 data-management solutions, and innovative audio technologies. With its Acoustic Science division, the company licenses advanced spatial and multichannel HD audio technologies like ADIO, WiSA, and Sumerian to clients in sports and entertainment, events and venues, automotive, finance, and other sectors. Event Citadel, founded in 1976, is a reputable provider of comprehensive event technology solutions including registration, ticketing, lead retrieval, and attendee engagement services catering to trade, association,... Show More
Job Requirements
- full-time, onsite employment
- experience managing event registration projects
- ability to adhere to defined processes and quality standards
- willingness to travel to client meetings and events
- proficiency in time recording systems
- strong organizational and multitasking skills
- excellent communication and leadership capabilities
- commitment to client satisfaction
- ability to work collaboratively in a team environment
- proactive problem identification and escalation
- adaptability to fast-paced, high-impact work settings
Job Qualifications
- bachelor's degree or equivalent experience
- proven project management skills
- strong interpersonal and communication abilities
- experience in event technology or related fields preferred
- proficiency with project management and time tracking tools
- ability to lead cross-functional teams
- aptitude for problem-solving and quality assurance
- client management experience
- knowledge of registration systems and database management
- capability to travel as required
Job Duties
- follow all event citadel-defined processes for each assigned event
- adhere to established testing rules, quality standards, and formal escalation protocols
- bill all services in alignment with the sales contract
- obtain supervisor approval for any out-of-scope items before quoting
- build complete and accurate test batches incorporating all business rules including registration types, codes, and web services
- create and maintain a production specification manual for each assigned event
- order, track, and manage all required show materials
- work collaboratively with the show team to develop event databases and registration websites
- partner with the onsite team to design registration layouts and identify appropriate equipment needs
- travel to client meetings and onsite events as required
- maintain accurate, timely task entries within the EZLabor time recording system
- serve as a dedicated advocate for the client ensuring timely delivery, accuracy, and exceptional customer service
- provide clear direction, support, and guidance to internal Event Citadel show teams
- lead meetings with clients and internal teams to gather requirements, document needs, and identify solutions
- collaborate with internal technical teams to analyze client needs and support development of custom registration solutions
- become fully self-sufficient within nine months requiring minimal supervisory support
- develop an in-depth understanding of the PSM and alignment with other departments
- maintain strong working knowledge of the registration lifecycle
- escalate potential risks or challenges promptly
- notify supervisors of major event issues requiring high-alert oversight
- treat every client as a valued partner and provide consistent solutions
- respond promptly and professionally to client communication
- seek supervisor guidance when needed and collaborate with the entire team
- stay informed on new products, services, and enhancements
- perform additional duties as assigned
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