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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $50,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Parental leave
Flexible working locations
Job Description
Emerald is a leading global events and content company, dedicated to growing our customers' businesses every single day. We specialize in creating connections, delivering cutting-edge content, and driving commerce across integrated online and in-person platforms. With a portfolio of over 140 annual events, Emerald serves a wide range of industries, providing seamless experiences that cater to attendees, exhibitors, and stakeholders alike. The company is known for combining print and digital channels to power commerce and engage audiences worldwide. For more information, visit www.emeraldx.com.
We are currently seeking a detail-oriented and organized Registration Operations Coordinator to join our dynamic te... Show More
We are currently seeking a detail-oriented and organized Registration Operations Coordinator to join our dynamic te... Show More
Job Requirements
- Must be able to travel up to 20-30% within year, but this is not guaranteed
- Experience providing administrative support
- High proficiency in Microsoft Office applications
- Exceptional customer service skills
- High attention to detail
- Strong organizational skills
- Strong oral and written communication skills
- Ability to multi-task daily
- Self-starter with strong analytical skills
- Ability to prioritize and manage deadlines effectively
- Proven work experience in this role or a similar role
- Degree preferred
Job Qualifications
- Must be able to travel up to 20-30% within year, but this is not guaranteed
- Overnight travel can vary from 3-10 days per trip
- Experience providing administrative support
- High proficiency in Microsoft Office: Word, Excel, Smartsheet, Outlook
- Exceptional customer service skills
- High attention to detail
- Strong organizational skills
- Strong oral and written communication skills
- Ability to multi-task daily
- Self-starter with strong analytical skills
- Ability to effectively prioritize and manage deadlines
- Thrive in a dynamic and transformational environment
- Navigate ambiguity and respond proactively and positively to change
- Proven work experience in this role or similar role is essential
- Degree preferred
Job Duties
- Participate in registration planning meetings, event team meetings, online registration website testing, and providing quality control throughout the registration cycle
- Contribute to organization effectiveness by acquiring full understanding of the registration process for each of their events
- Ensure accurate data entry and maintain registration databases
- Provide support to show registrants and exhibitors when escalation from internal teams and/or registration vendor customer service team is necessary
- Support internal teams (Marketing/Sales/Operations/Buyer Relations/Delegate Sales Teams) with registration-related requests in an accurate and timely manner
- Support registration qualification approvals on shows
- Ensure communication with vendors and internal staff is professional, timely, clear, and accurate, adhering to specifications from internal processes and/or vendor requirements
- Order registration supplies as requested by the Registration Operations Manager
- Open communication with the Registration Operations Manager while assisting with executing the registration process onsite at each assigned event, including ensuring all requirements are met
- Assist Registration Operations Manager with special registration projects as assigned
- Support the Registration Operations team with other event projects as required
- Travel to events and provide onsite support
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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