Registration Operations Coordinator

Mission Viejo, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $50,000.00

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental leave

Flexible working locations

Job Description

Emerald is a leading global events and content company, dedicated to growing our customers' businesses every single day. We specialize in creating connections, delivering cutting-edge content, and driving commerce across integrated online and in-person platforms. With a portfolio of over 140 annual events, Emerald serves a wide range of industries, providing seamless experiences that cater to attendees, exhibitors, and stakeholders alike. The company is known for combining print and digital channels to power commerce and engage audiences worldwide. For more information, visit www.emeraldx.com.

We are currently seeking a detail-oriented and organized Registration Operations Coordinator to join our dynamic team. This role is pivotal in managing the registration processes across multiple events, ensuring accurate participant enrollment, data management, and strict adherence to privacy protocols relating to personally identifiable information (PII). The successful candidate will be involved in coordinating event registrations, updating databases, and providing essential support to various teams and clients.

This position demands exceptional organizational skills, a keen eye for detail, and a strong commitment to customer service excellence. The ideal Registration Operations Coordinator thrives in a fast-paced, evolving environment and demonstrates agility in managing competing priorities. Creativity, flexibility, and a customer-focused mindset are essential traits for success in this role. The Coordinator will work closely with internal teams—such as Marketing, Sales, Operations, Buyer Relations, and Delegate Sales Teams—providing timely and accurate responses to registration-related inquiries and requests.

A significant aspect of the role involves onsite support at a majority of the events. The Coordinator must be comfortable with travel commitments, which may amount to approximately 20-30% annually. Overnight trips can range from 3 to 10 days, with all travel expenses covered by Emerald. Responsibilities also include participation in registration planning meetings, quality control of registration data, vendor communication, and assisting with special registration projects. This opportunity offers a competitive salary around $50,000 (non-exempt) with a comprehensive benefits package that promotes employees' physical and mental health, inclusive workplace policies, and professional growth.

Join Emerald and be part of an innovative, inclusive company that values diversity and fosters a supportive work environment. We welcome candidates with diverse backgrounds, focusing on transferable skills and measurable outcomes. The Registration Operations Coordinator role offers an exciting chance to contribute to a high-impact area within an industry leader while developing your career in event operations and customer service.

Job Requirements

Must be able to travel up to 20-30% within year, but this is not guaranteed
Experience providing administrative support
High proficiency in Microsoft Office applications
Exceptional customer service skills
High attention to detail
Strong organizational skills
Strong oral and written communication skills
Ability to multi-task daily
Self-starter with strong analytical skills
Ability to prioritize and manage deadlines effectively
Proven work experience in this role or a similar role
Degree preferred

Job Qualifications

Must be able to travel up to 20-30% within year, but this is not guaranteed
Overnight travel can vary from 3-10 days per trip
Experience providing administrative support
High proficiency in Microsoft Office: Word, Excel, Smartsheet, Outlook
Exceptional customer service skills
High attention to detail
Strong organizational skills
Strong oral and written communication skills
Ability to multi-task daily
Self-starter with strong analytical skills
Ability to effectively prioritize and manage deadlines
Thrive in a dynamic and transformational environment
Navigate ambiguity and respond proactively and positively to change
Proven work experience in this role or similar role is essential
Degree preferred

Job Duties

Participate in registration planning meetings, event team meetings, online registration website testing, and providing quality control throughout the registration cycle
Contribute to organization effectiveness by acquiring full understanding of the registration process for each of their events
Ensure accurate data entry and maintain registration databases
Provide support to show registrants and exhibitors when escalation from internal teams and/or registration vendor customer service team is necessary
Support internal teams (Marketing/Sales/Operations/Buyer Relations/Delegate Sales Teams) with registration-related requests in an accurate and timely manner
Support registration qualification approvals on shows
Ensure communication with vendors and internal staff is professional, timely, clear, and accurate, adhering to specifications from internal processes and/or vendor requirements
Order registration supplies as requested by the Registration Operations Manager
Open communication with the Registration Operations Manager while assisting with executing the registration process onsite at each assigned event, including ensuring all requirements are met
Assist Registration Operations Manager with special registration projects as assigned
Support the Registration Operations team with other event projects as required
Travel to events and provide onsite support