Registration Coordinator

Des Plaines, IL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

flexible schedule

Employee assistance program

Job Description

Captive Resources Inc. is a well-established company that specializes in providing innovative solutions and services within the captive insurance industry. Recognized for its commitment to excellence and high-quality member services, Captive Resources prides itself on fostering a collaborative and dynamic work environment. The company operates with a strong focus on client satisfaction, innovation, and continual improvement, making it an attractive employer for highly motivated professionals seeking growth and meaningful career opportunities. As part of its ongoing efforts to deliver superior event and registration services, Captive Resources has a dedicated Travel Department that plays a critical role in managing event logistics and registration processes essential to its member and broker engagements. The Travel Department supports a wide range of activities including event registration, on-site coordination, and data accuracy to ensure seamless event experiences.

The position of Registration Coordinator within Captive Resources is a vital role that involves a thorough understanding of event registration functions and strong organizational skills. This role is responsible for creating and managing all event registrations in a timely and highly accurate manner, ensuring that every detail is meticulously recorded and verified. The Registration Coordinator directly supports members and brokers by addressing their inquiries and providing accurate information regarding registration and events. Additionally, this role provides essential support to on-site Captive Resources Inc. (CRI) activities, reinforcing its importance in the overall event execution process. The ideal candidate for this position is dynamic, responsive, self-directed, and possesses a positive attitude. They thrive in a challenging environment where attention to detail, problem-solving capabilities, and independence are highly valued. Strong proficiency in the Cvent platform, particularly with Event Registration, Attendee Hub, and OnArrival modules, is required to successfully fulfill the responsibilities of this role. Overall, the Registration Coordinator will be a key contributor to ensuring the smooth operation of event registrations, enhancing member experience, and supporting the Travel Department's operational excellence.

Job Requirements

Bachelor's degree or equivalent work experience
At least one year of experience in a related field
Cvent experience required with focus on Event Registration, Attendee Hub and OnArrival preferred
Excellent communication skills
Ability to create and review event registrations ensuring accuracy and completeness
Ability to work with minimal supervision and prioritize workload
Strong independent problem-solving skills
Willingness to work in a team environment
Innovative and motivated to suggest process efficiencies
High proficiency with technology
Well organized and proactive with ability to meet deadlines in fast-paced environment

Job Qualifications

Bachelor's degree or equivalent work experience
At least one year of experience in a related field
Proficiency with Cvent platform including Event Registration, Attendee Hub and OnArrival
Excellent communication skills
Strong independent problem-solving skills
Ability to work independently and prioritize workload
Collaborative team player
High degree of proficiency in use of technology
Well organized and proactive
Ability to meet deadlines in a fast-paced environment
Innovative and motivated to contribute to process improvements

Job Duties

Manage all registration builds in Cvent ensuring that templates are updated with appropriate information, details are updated and accurate, and all reviews are completed in a timely manner
Review and test registrations created by other parties to ensure that the information required is accurate and complete and that all details have been correctly updated
Work with various departments to obtain required information for building, sending and updating registrations
Manage requests for access to registrations
Address follow-up inquiries
Manage access to reporting for all applicable and internal and external parties
Manage and review all Cvent application builds
Assist with on-site registration for activities held at Captive Resources headquarters
Available to assist and troubleshoot with registration and applications as needed
Assume and perform other duties and responsibilities not specifically outlined herein but which are logically and properly inherent to the position
Assist Meeting Planner with any registration and reporting needs as they arise
Manage Board Meeting registration submissions
Manage inventory such as badges, lanyards, on-arrival printers, etc.
General Meeting support as needed