Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Range $119,258.00 - $145,458.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Disability insurance
Employee assistance program
Job Description
VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. With over 130 years of innovation in health care, VNS Health is dedicated to improving the health and well-being of individuals by providing compassionate care that supports people to live, age, and heal in the comfort of their own homes, connected to their families and communities. Every day, more than 10,000 VNS Health team members deliver unparalleled expertise along with 24/7 health solutions and resources to over 43,000 patients who rely on their care. Powered by exceptional data analytics capabilities—unmatched in the home and community-healthcare industry—VNS Health offers a comprehensive array of health care services, solutions, and health plans designed to streamline the health care experience and to address the wide-ranging, complex needs of the diverse communities they serve in New York and beyond.
The role in question focuses on supporting clinical operations and facilitating effective interactions among various stakeholders including business support, Quality Management Systems (QMS), and Certified Home Health Aide (CHHA) clinical operations. This position plays a vital role in supporting the scheduling, documentation, and call-handling functions, ensuring smooth communication between patients, clinicians, and clinical leadership. The professional works under general direction, providing cross-regional support to all CHHA programs and other B-Pods, assisting teams by creating clinician schedules, triaging cases, and escalating critical issues to clinical management as needed.
Key responsibilities include troubleshooting operational and clinical issues, responding to emergent clinical calls, coordinating care communications, and maintaining compliance with agency guidelines and regulatory standards. The professional also collaborates closely with clinical managers to resolve complex cases and serves as an essential support system for field staff. Additional duties involve training and guiding other staff, engaging in quality improvement initiatives through documentation reviews, and facilitating communication among internal and external parties involved in audits and record requests. This position may occasionally involve providing direct patient care during emergent or special circumstances.
Vocationally, this role demands a Registered Nurse license in the state of New York, with a strong foundation in home health care delivery, knowledge of Medicare, Medicaid, and third-party payers, and proficiency in team leadership and group facilitation. The salary offered ranges from $119,258 to $145,458 per year, with a per diem per visit option ranging from $69.34 to $110. This role is integral to ensuring that clinician performance, patient care quality, and operational workflow meet the high standards set by VNS Health, ultimately supporting its mission of compassionate, home-based health care.
The role in question focuses on supporting clinical operations and facilitating effective interactions among various stakeholders including business support, Quality Management Systems (QMS), and Certified Home Health Aide (CHHA) clinical operations. This position plays a vital role in supporting the scheduling, documentation, and call-handling functions, ensuring smooth communication between patients, clinicians, and clinical leadership. The professional works under general direction, providing cross-regional support to all CHHA programs and other B-Pods, assisting teams by creating clinician schedules, triaging cases, and escalating critical issues to clinical management as needed.
Key responsibilities include troubleshooting operational and clinical issues, responding to emergent clinical calls, coordinating care communications, and maintaining compliance with agency guidelines and regulatory standards. The professional also collaborates closely with clinical managers to resolve complex cases and serves as an essential support system for field staff. Additional duties involve training and guiding other staff, engaging in quality improvement initiatives through documentation reviews, and facilitating communication among internal and external parties involved in audits and record requests. This position may occasionally involve providing direct patient care during emergent or special circumstances.
Vocationally, this role demands a Registered Nurse license in the state of New York, with a strong foundation in home health care delivery, knowledge of Medicare, Medicaid, and third-party payers, and proficiency in team leadership and group facilitation. The salary offered ranges from $119,258 to $145,458 per year, with a per diem per visit option ranging from $69.34 to $110. This role is integral to ensuring that clinician performance, patient care quality, and operational workflow meet the high standards set by VNS Health, ultimately supporting its mission of compassionate, home-based health care.
Job Requirements
- licensed registered nurse in the state of new york
- bachelor’s degree or master’s degree in nursing or enrollment in accredited program within first year
- minimum two years experience in home health care delivery as a nurse
- knowledge of medicare, medicaid and other third party payers
- team leadership and group facilitation skills
- demonstrated ability to problem-solve and troubleshoot
- ability to work autonomously
Job Qualifications
- licensed registered nurse in the state of new york
- bachelor’s degree or master’s degree in nursing or enrollment in accredited program within first year with completion of bachelor’s degree within six years
- minimum of two years experience in home health care delivery as a nurse
- knowledge of medicare, medicaid and other third party payers
- team leadership and group facilitation skills
- knowledge of federal/state regulations governing home care preferred
- demonstrated ability to problem-solve and work autonomously in clinical settings
Job Duties
- supports clinical operations and facilitates interactions between business support, QMS and CHHA clinical operations
- provides support to the scheduling and weekends, the documentation and the call-handling B-Pods and CHHA operations
- communicates and coordinates care of client as needed and in conjunction with CHHA clinical leadership
- escalates issues by reporting on clinician performance and call events to CHHA clinical leadership as needed
- troubleshoots complaints, problems and issues to ensure accurate, effective and timely resolution
- responds to calls of an emergent clinical nature and provides support related to scheduling or clinician issues as appropriate
- performs documentation reviews by program and regional leadership as needed
- initiates follow-up with clinicians to ensure compliance with agency guidelines and regulation standards
- supports, trains and guides BSCs and other staff as directed
- establishes and maintains positive working relationships with CORE and CHHA leadership
- participates in special projects and performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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