Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $54,095.00 - $116,760.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
wellness programs
401k

Job Description

Oak Street Health is a forward-thinking healthcare organization committed to improving the lives of its patients by providing high-quality, patient-centered care within their communities. As part of the broader CVS Health family, Oak Street Health is dedicated to creating a connected, convenient, and compassionate healthcare experience. With a focus on preventative care and improving health outcomes, Oak Street Health integrates advanced technology and clinical expertise to meet the diverse needs of its patients. The organization fosters a collaborative and energetic culture that values innovation, accountability, and a strong commitment to patient safety and quality care.

The Center Nurse role at Oak Street Health is pivotal in building strong relationships with patients and their support teams by coordinating comprehensive care plans and ensuring a seamless healthcare experience. This full-time position requires a dedication to excellence in nursing practice and a compassionate approach to patient care. The Center Nurse will work closely with care teams to deliver competent nursing assessments, interventions, and education tailored to individual patient needs, particularly focusing on chronic condition management and preventative care. By employing standardized clinical pathways and protocols, the nurse ensures care consistency and quality across patient interactions.

In this role, nurses employ both direct and indirect care techniques, including telephonic triage and symptom management, medication reconciliation, prior authorizations, and patient education through multiple modalities such as in-person, telephonic, or group settings. Collaboration is essential, as nurses participate actively in care team meetings and delegate clinical tasks to optimize care delivery. The Center Nurse supports Oak Street Health's mission by promoting positive patient experiences, hospital diversion when appropriate, and maintaining a welcoming environment for patients, families, and care teams.

Oak Street Health offers competitive compensation for this role, with a typical salary range from $54,095 to $116,760 annually, complemented by a comprehensive benefits package. This package includes medical, dental, and vision coverage, paid time off, retirement savings with immediate vesting on 401(k) matching, wellness programs, and more, designed to support the physical, emotional, and financial well-being of employees and their families.

The position requires registered nurse licensure with standards of clinical competence, strong communication skills, and the ability to assess and manage patient care without always having face-to-face contact. Experience with electronic medical records, confidentiality, and patient information management is essential. The ideal candidate will demonstrate problem-solving skills, prioritization capabilities, and the ability to work effectively within an interdisciplinary care team.

Oak Street Health values diversity and encourages applications from candidates with varied backgrounds, including multilingual abilities, which enhance communication with the diverse communities served. The organization's culture embodies an "Oaky" spirit: radiating positive energy, assuming good intentions, fostering unmatched patient experiences, driving clinical excellence, and taking ownership with a determined drive toward achieving results.

Working as a Center Nurse at Oak Street Health offers the unique opportunity to be part of a healthcare revolution that combines compassionate care, innovative practices, and community engagement to simplify healthcare for individuals, families, and communities. This role promises both professional growth and the fulfillment that comes from making a tangible difference in patients' lives every day.

Job Requirements

  • Active Registered Nurse (RN) licensure in good standing with the applicable state
  • BLS certification
  • Electronic Medical Record (EMR) experience
  • Ability to maintain patient confidentiality and process information in a confidential manner
  • US work authorization
  • Ability to assess patients without face-to-face interaction, strong communication and assessment skill

Job Qualifications

  • Active Registered Nurse (RN) licensure in good standing with the applicable state
  • BLS certification
  • Electronic Medical Record (EMR) experience
  • Ability to maintain patient confidentiality and process information in a confidential manner
  • US work authorization
  • Ability to assess patients without face-to-face interaction, strong communication and assessment skill
  • Ability to collaborate and communicate with members of an interdisciplinary care team
  • Excellent computer skills with ability to read, interpret and analyze data from various computer systems
  • Effective problem solving and prioritization skills
  • 2+ years of healthcare experience, working as an RN
  • Previous experience in clinic setting
  • Ability to work independently
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • Somebody who embodies being "Oaky"

Job Duties

  • Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
  • Respond to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations
  • Provide clinically competent triage and symptom management to patients who may or may not be physically present
  • Utilize standardized protocols for medication management, prescription refills and prior authorizations
  • Conduct thorough and accurate reviews of patient medications and update as needed
  • Provide comprehensive education and direct patient care, particularly around chronic conditions
  • may occur in person, over the phone or in group settings
  • Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels
  • Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion where appropriate
  • Create a welcoming and engaging environment to meet the needs of our patients, communities, families and teams where they are
  • Delegation of activities to other clinical care team members to support the needs of our patients
  • Participate in care team meetings to discuss patient care and clinic operations
  • Deliver an exceptional patient experience through service, responsiveness and respectful care
  • Perform point of care testing, procedures and specimen collection (including phlebotomy) as needed
  • Performs other related duties as assigned

Job Criteria

Experience

No experience required


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