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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $231,000.00 - $358,000.00
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
educational assistance
Job Description
Marriott International is the world’s largest hotel company, renowned globally for its extensive portfolio of brands and a reputation for excellence in hospitality. With a commitment to innovation and guest satisfaction, Marriott operates luxury, premium, and select-service properties across multiple continents. This position is based in the CALA Regional Office located at 1200 S Pine Island Rd, Plantation, Florida, and represents a full-time management opportunity offering a competitive pay range from $231,000 to $358,000 annually, alongside bonus eligibility and stock packages. Marriott is dedicated to fostering an inclusive work environment that values diverse experiences and cultural backgrounds, ensuring equal opportunities... Show More
Job Requirements
- Bachelor’s degree or equivalent relevant experience
- 10+ years of progressive experience in the hotel industry
- prior leadership roles or general manager assignments with responsibility for multiple units
- operations experience
- bilingual in Spanish and English
- ability to manage multiple projects simultaneously
- strong problem-solving and communication skills
- ability to work effectively in a matrix organization
Job Qualifications
- Bachelor’s degree in related area or equivalent relevant experience
- 10+ years of progressive experience in hotel industry preferred
- prior leadership roles or GM assignments with responsibility for multiple units
- operations experience or GM assignments with responsibility for multiple units
- excellent food and beverage, event management, rooms operations, revenue management, human resources, and quality assurance skills
- experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
- demonstrated ability to operate in a highly matrix organization and leverage centralized resources
- ability to independently manage multiple projects simultaneously
- demonstrated ability to deliver results in complex and ambiguous conditions
- experience evaluating business trends and risks and implementing new business programs and strategies
- track record of creating positive and influential owner relationships
- bilingual in Spanish and English
- preferred graduate degree such as MBA
- strong organization skills
- financial management and analytical skills
- ability to evaluate business trends and modify strategies
- ability to manage customer preference, loyalty, and engagement
- strong communication and problem-solving skills
- proven success in talent management and manpower decisions
Job Duties
- Maintain brand standards and drive brand differentiation for assigned lodging brands within area
- Utilize property, continent, and centralized corporate services to ensure operational excellence
- Conduct comparative analyses and gather/share best practices to gain efficiency and productivity in hotel operations across the continent
- Collaborate on new hotel development
- Deliver balanced scorecard results across area of responsibility
- Approve property and area customer engagement/guest satisfaction goals and ensure action plans are being executed
- Ensure property Pulse Survey action plans are being executed
- Accountability for selection and performance management of property General Managers
- Accountability for developing bench strength for GM level and GT levels
- Accountability for initiating the Peak Performance for property GMs and conducting performance reviews
- Review sales goals and strategies in area to ensure alignment with the brand business strategy and proper pricing and positioning
- Develop effective revenue management strategies and set aggressive goals that drive financial performance
- Monitor and communicate changes regarding market conditions
- Leverage continent sales engines and initiate proactive sales activities to generate demand
- Accountable for P&L performance of area hotels
- Partner with President to conduct property level financial critiques
- Partner with President to review and approve property operating budgets and CapEx plans
- Develop strategies to improve properties’ financial performance
- Accountable for cost containment and leveraging efforts
- Collaborate with Human Resources, Revenue Management, Sales & Marketing, and Finance to effectively manage P&L
- Direct capital expenditure funds toward priorities
- Leverage contracts negotiated with retailers and vendors to benefit properties
- Establish and maintain relationships with owners
- Manage balance between owner interests and Marriott interests
- Build owner loyalty through communication, expectation management, and problem solving
- Maintain knowledge of loan and management contract requirements
- Ensure compliance with contract, owner obligations, and reporting requirements
- Collaborate with FBP and asset managers for business reviews
- Serve as first level escalation for owner issues and resolve or escalate appropriately
- Serve as brand point of contact in continent team and act as secondary spokesperson for external media
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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