Job Overview
Benefits
Medical
Dental
Vision
short-term disability
long-term disability
AD&D
401(k) Savings Plan with Company Match
Paid Time Off
paid family leave
paid paternity leave
Life insurance
Business Travel Accident insurance
LinkedIn Learning access
Employee Referral Program
Adoption assistance
Employee assistance program
Health and Wellness Program
Employee Discounts
Employee Resource Groups
Job Description
Coldwell Banker is a globally recognized real estate company known for its commitment to excellence, innovation, and comprehensive support for its agents and clients. As a leader in the real estate industry, Coldwell Banker offers a wide range of services, combining cutting-edge technology with seasoned expertise to facilitate seamless buying, selling, and renting experiences. With offices nationwide and a network of skilled real estate professionals, Coldwell Banker embraces a culture of collaboration, growth, and superior customer service to maintain its status as a trusted real estate brand.
The role of Regional Support Specialist (RSS) at Coldwell Banker is a vital, dynamic position that serves as the heartbeat of the branch offices. This full-time role requires a professional who thrives in a busy, collaborative environment and possesses strong organizational and technological skills alongside a passion for supporting people. As an RSS, you will be directly engaged with agents, branch leaders, and marketing efforts, playing a key role in ensuring the smooth and strategic operation of regional offices.
You will be stationed at one of the branch offices, working closely with the regional support team and brokerage leadership. Your day-to-day responsibilities will be varied—from troubleshooting office systems and managing scheduling to supporting agents' marketing campaigns particularly via social media and proprietary tools. This diversity ensures that no two days are alike and provides an exciting opportunity to develop a broad skill set.
While you do not need to be a marketing expert, curiosity and resourcefulness are essential traits. The position involves extensive interaction with agents, helping facilitate onboarding processes, introducing company tools such as MoxiWorks, Prospect Square, and Listing Concierge, and fostering a friendly and inclusive office culture that aligns with the agent value proposition. You will also collaborate with operational teams to guide agents through transaction-related inquiries, making you an indispensable resource within the regional office framework.
Supporting branch leaders is another crucial facet of the RSS role. You will contribute to maintaining and enhancing office culture, organizing events, managing promotional activities, supporting sales meetings, and assisting in agent recruitment efforts. Your involvement extends to recognizing agent achievements through various reporting and social media initiatives and assisting the Branch Manager in business coaching and accountability.
Moreover, organizational duties such as greeting visitors, coordinating with facilities and IT teams, maintaining office supplies, and ensuring effective mail distribution will be part of your responsibilities. This role demands a balance of interpersonal finesse, technical savvy, and operational skill to maintain the highest standards of office functionality and agent support.
Coldwell Banker values employees who possess excellent written and verbal communication abilities, familiarity with social media as a marketing tool, proficiency in multiple operating systems including PCs, Macs, and mobile platforms, and competence in Microsoft Office applications. A customer-focused approach, ability to multitask, and adaptability are key to succeeding in this fast-paced and rewarding environment. The opportunity to travel to additional offices within the region adds variety and broadens your impact on the organization.
Joining Coldwell Banker as a Regional Support Specialist means becoming part of a supportive, growth-oriented team dedicated to delivering exceptional service and driving business success. If you are enthusiastic about leveraging your skills to support real estate professionals and contribute to a thriving office culture, this role offers a fulfilling career path with numerous opportunities for development and advancement.
The role of Regional Support Specialist (RSS) at Coldwell Banker is a vital, dynamic position that serves as the heartbeat of the branch offices. This full-time role requires a professional who thrives in a busy, collaborative environment and possesses strong organizational and technological skills alongside a passion for supporting people. As an RSS, you will be directly engaged with agents, branch leaders, and marketing efforts, playing a key role in ensuring the smooth and strategic operation of regional offices.
You will be stationed at one of the branch offices, working closely with the regional support team and brokerage leadership. Your day-to-day responsibilities will be varied—from troubleshooting office systems and managing scheduling to supporting agents' marketing campaigns particularly via social media and proprietary tools. This diversity ensures that no two days are alike and provides an exciting opportunity to develop a broad skill set.
While you do not need to be a marketing expert, curiosity and resourcefulness are essential traits. The position involves extensive interaction with agents, helping facilitate onboarding processes, introducing company tools such as MoxiWorks, Prospect Square, and Listing Concierge, and fostering a friendly and inclusive office culture that aligns with the agent value proposition. You will also collaborate with operational teams to guide agents through transaction-related inquiries, making you an indispensable resource within the regional office framework.
Supporting branch leaders is another crucial facet of the RSS role. You will contribute to maintaining and enhancing office culture, organizing events, managing promotional activities, supporting sales meetings, and assisting in agent recruitment efforts. Your involvement extends to recognizing agent achievements through various reporting and social media initiatives and assisting the Branch Manager in business coaching and accountability.
Moreover, organizational duties such as greeting visitors, coordinating with facilities and IT teams, maintaining office supplies, and ensuring effective mail distribution will be part of your responsibilities. This role demands a balance of interpersonal finesse, technical savvy, and operational skill to maintain the highest standards of office functionality and agent support.
Coldwell Banker values employees who possess excellent written and verbal communication abilities, familiarity with social media as a marketing tool, proficiency in multiple operating systems including PCs, Macs, and mobile platforms, and competence in Microsoft Office applications. A customer-focused approach, ability to multitask, and adaptability are key to succeeding in this fast-paced and rewarding environment. The opportunity to travel to additional offices within the region adds variety and broadens your impact on the organization.
Joining Coldwell Banker as a Regional Support Specialist means becoming part of a supportive, growth-oriented team dedicated to delivering exceptional service and driving business success. If you are enthusiastic about leveraging your skills to support real estate professionals and contribute to a thriving office culture, this role offers a fulfilling career path with numerous opportunities for development and advancement.
Job Requirements
- Two or more years of customer service experience preferred
- familiarity with social media platforms for marketing
- excellent written and verbal communication skills
- proficiency in various operating systems including PCs, Macs, and mobile platforms
- proficiency with Microsoft Office applications preferred
- ability to communicate effectively with diverse audiences
- customer-focused approach
- ability to multitask
- willingness to be nimble and adjust priorities
- ability to travel regionally on an as-needed basis
Job Qualifications
- Two or more years of customer service experience preferred, familiarity with social media platforms for marketing, excellent written and verbal communication skills, proficiency in multiple operating systems and software, strong Microsoft Office skills preferred, ability to communicate with diverse audiences, customer-focused mindset, ability to multitask and adapt, willingness to travel regionally
Job Duties
- Provide white-glove service for agents and clients visiting offices, support agents with technology and operational questions, provide basic social media and marketing support, promote a friendly inclusive office culture, coordinate with operational teams on transaction-related inquiries, facilitate agent onboarding and training, support branch manager with events and office culture, assist in agent recruitment and recognition, collaborate on business plan development and accountability, greet and direct visitors, maintain office supplies and liaise with facilities and IT partners
Job Criteria
Experience
No experience required
Job Location
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