Regional Support Specialist - Cincinnati, OH

Cincinnati, OH, USA|Onsite

Job Overview

Benefits

Medical

Dental

Vision

short-term disability

long-term disability

Ad and d

401(k)

Paid Time Off

paid family leave

paid paternity leave

Life insurance

Business Travel Accident insurance

LinkedIn Learning access

Employee Referral Program

Adoption Assistance Program

Employee assistance program

Health and Wellness Program

Employee Discounts

Employee Resource Groups

Job Description

Coldwell Banker is a prestigious and globally recognized real estate company with a strong legacy of helping people buy and sell their homes successfully. Known for its excellent service, innovative technology, and skilled real estate agents, Coldwell Banker operates numerous branch offices across regions, supporting a vibrant community of real estate professionals and clients. With a focus on quality, integrity, and customer satisfaction, Coldwell Banker empowers its team members through ongoing training and professional development opportunities, ensuring the best experience for buyers, sellers, and the company’s network alike.

The Regional Support Specialist (RSS) role at Coldwell Banker is a pivotal position within the company’s branch office ecosystem. This role acts as the heartbeat of the offices, providing crucial support to agents, branch leaders, and marketing initiatives. The RSS contributes to the smooth and strategic operation of the branch by offering hands-on assistance with technology, operational processes, and marketing, especially through social media channels and internal tools. Working in collaboration with various teams, including agent services, onboarding, and brokerage leadership, the Regional Support Specialist ensures seamless communication and efficient office activities.

This position is based in a branch office and offers dynamic day-to-day responsibilities, making it ideal for someone highly organized, tech-savvy, and eager to learn. It requires a friendly and proactive individual who excels in a busy, collaborative environment and enjoys supporting peers and clients alike. The RSS serves as a resourceful partner to agents by facilitating onboarding, managing office culture, supporting marketing efforts, and assisting branch management with operational tasks.

The role requires a professional capable of multitasking and adapting priorities as the workload shifts, supporting agents with technology and social media marketing, coordinating office functions, and acting as an important liaison across teams. Although prior marketing expertise is not mandatory, curiosity and a willingness to develop new skills are essential for success. Coldwell Banker provides a comprehensive benefits package and career growth opportunities, making this a rewarding role for motivated individuals looking to make a meaningful impact within the real estate industry.

Job Requirements

Two or more years of customer service experience is preferred
Prior experience in a real estate office is advantageous
Familiarity with social media platforms is required
Excellent written and verbal communication skills
Proficiency with PCs, Macs, and mobile platforms
Ability to navigate computer software
Proficiency with Microsoft Office applications
Ability to communicate with agents, branch managers, customers, vendors, and support teams
Customer-focused attitude
Delivery-oriented mindset
Ability to multitask
Willingness to adjust priorities
Ability to travel regionally

Job Qualifications

Two or more years of customer service experience preferred
Familiarity with social media platforms like Facebook and Instagram
Excellent written and verbal communication skills
Proficiency in various operating systems including PCs, Macs, and mobile devices
Strong ability to navigate computer software
Proficiency with Microsoft Office applications preferred
Ability to communicate effectively with diverse audiences
Customer-focused approach
Ability to multitask and adjust priorities
Willingness to travel regionally as needed

Job Duties

Provide white-glove service for agents and clients visiting offices
Support agents with technology, process, or operational questions
Provide basic social media and marketing support and manage office social media accounts
Promote a friendly, inclusive office culture
Coordinate with Agent Services teams for transaction-related queries
Facilitate agent onboarding and conduct comprehensive office orientation
Drive branch and regional culture through events and community building
Support branch manager with promotional materials, meeting coordination, and agent orientations
Assist with recognition and awards activities
Help recruit agents and manage intake process
Collaborate on agent business plan development and provide accountability support
Identify process or product enhancements
Greet and direct agents and clients
Collaborate with facilities and IT to maintain office operations
Manage office supplies and mail distribution