Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) with Company Match
Paid Time Off
flexible spending accounts
Employee assistance program
Job Description
Draeger, Inc. is a globally recognized leader in the medical and safety technology industries, renowned for advancing innovative solutions that enhance patient care and professional safety. Established with a commitment to excellence, Draeger operates multiple sites across North America including its headquarters in Telford, Pennsylvania; and additional locations in Andover, Massachusetts, Houston, Texas, and Mississauga, Ontario, Canada. The company is dedicated to fostering a working environment guided by its core principle, "Technology for Life," which underscores its mission to contribute positively to healthcare and safety through cutting-edge technology and compassionate service.
The role of the Regional Service Manager is a pivotal leadership position within Draeger’s Service organization specifically targeting the Southeast United States region. This position is permanent and field-based, with key locations including Atlanta, Baton Rouge, Birmingham, Miami, Nashville, and Tampa. The Regional Service Manager will be responsible for overseeing service operations in the designated territory to ensure the highest standards of customer satisfaction are achieved. This role entails strategic business planning, revenue management, budget control, and robust team leadership. The manager will be tasked with deploying and maintaining effective service programs that align with Draeger’s overarching business objectives while fostering strong collaboration with sales teams and key accounts.
In this capacity, the manager will drive business development initiatives through continuous interaction with major clients and strategic partners like Integrated Delivery Networks (IDNs) and Group Purchasing Organizations (GPOs). The position requires ensuring compliance with internal policies and external regulations, particularly concerning patient safety and quality standards, making it integral to Draeger’s mission of delivering reliable and safe medical device service.
Key responsibilities of this role include designing and executing an annual business plan for the service region that supports company-wide goals. The Regional Service Manager must achieve budgetary performance through effective expense management, inventory control, and resource utilization while motivating and supervising a team of field service personnel. This involves recruitment, training, performance evaluation, and responsive action to meet preset targets.
Additionally, the role demands periodic travel within the territory to maintain market awareness, support employee engagement, and nurture key customer relationships. The ideal candidate will possess a strong technical foundation, complemented by excellent communication skills and customer orientation. Proficiency in Microsoft Office is essential, and experience with SAP systems is advantageous. Physical capacity to lift equipment weighing over 25 pounds is also required.
Draeger’s commitment to its employees extends beyond the role itself, offering a comprehensive benefits package including medical, dental, and vision insurance; life insurance and disability coverage; a 401(k) plan with company match; generous paid time off; flexible spending accounts; and an employee assistance program. Some locations further enhance employee experience with amenities such as free parking, onsite gyms, cafeterias, and game rooms.
Joining Draeger as a Regional Service Manager means becoming part of a respected organization where your contributions directly impact healthcare outcomes and safety standards. If you are driven to deliver exceptional customer service, lead a dynamic team, and advance your career in a thriving, mission-driven company, this opportunity in Draeger’s Southeast US region is an excellent fit.
The role of the Regional Service Manager is a pivotal leadership position within Draeger’s Service organization specifically targeting the Southeast United States region. This position is permanent and field-based, with key locations including Atlanta, Baton Rouge, Birmingham, Miami, Nashville, and Tampa. The Regional Service Manager will be responsible for overseeing service operations in the designated territory to ensure the highest standards of customer satisfaction are achieved. This role entails strategic business planning, revenue management, budget control, and robust team leadership. The manager will be tasked with deploying and maintaining effective service programs that align with Draeger’s overarching business objectives while fostering strong collaboration with sales teams and key accounts.
In this capacity, the manager will drive business development initiatives through continuous interaction with major clients and strategic partners like Integrated Delivery Networks (IDNs) and Group Purchasing Organizations (GPOs). The position requires ensuring compliance with internal policies and external regulations, particularly concerning patient safety and quality standards, making it integral to Draeger’s mission of delivering reliable and safe medical device service.
Key responsibilities of this role include designing and executing an annual business plan for the service region that supports company-wide goals. The Regional Service Manager must achieve budgetary performance through effective expense management, inventory control, and resource utilization while motivating and supervising a team of field service personnel. This involves recruitment, training, performance evaluation, and responsive action to meet preset targets.
Additionally, the role demands periodic travel within the territory to maintain market awareness, support employee engagement, and nurture key customer relationships. The ideal candidate will possess a strong technical foundation, complemented by excellent communication skills and customer orientation. Proficiency in Microsoft Office is essential, and experience with SAP systems is advantageous. Physical capacity to lift equipment weighing over 25 pounds is also required.
Draeger’s commitment to its employees extends beyond the role itself, offering a comprehensive benefits package including medical, dental, and vision insurance; life insurance and disability coverage; a 401(k) plan with company match; generous paid time off; flexible spending accounts; and an employee assistance program. Some locations further enhance employee experience with amenities such as free parking, onsite gyms, cafeterias, and game rooms.
Joining Draeger as a Regional Service Manager means becoming part of a respected organization where your contributions directly impact healthcare outcomes and safety standards. If you are driven to deliver exceptional customer service, lead a dynamic team, and advance your career in a thriving, mission-driven company, this opportunity in Draeger’s Southeast US region is an excellent fit.
Job Requirements
- Must live in the assigned territory
- must have a minimum of 5 years experience in a Service role
- minimum 2 years experience in a supervisory position
- strong technical background
- proficient with MS Office
- able to lift equipment over 25 pounds
- excellent communication and customer service skills
- willingness to travel regionally
- ability to ensure compliance with regulations and standards
Job Qualifications
- Technical or business degree in a related field or the equivalent in education training and experience
- minimum of 5 years experience in a Service role with demonstrated success in implementing effective customer service solutions
- experience with medical devices strongly preferred
- minimum 2 years previous experience in a supervisory role
- strong technical background
- proficient with MS Office suite
- experience with SAP a plus
- excellent communication skills and customer focus
Job Duties
- Establish and implement an annual business plan consistent with the overall objectives of the Service organization and the Company
- periodically provide status updates
- develop business strategies and supportive programs for service region
- manage regional activities to achieve budget targets including generating revenue controlling expenses maintaining inventory at budgeted levels and managing company assets
- hire train evaluate and direct the activities of field service personnel in the assigned region
- monitor and evaluate performance to targets and take corrective action as necessary
- establish maintain and continuously improve customer satisfaction within the region
- ensure procedural compliance and patient safety in accordance with all regulations and standards
- ensure compliance with internal and external quality standards and processes
- work with Area Sales Directors to develop joint sales service account strategies
- maintain contacts with major accounts in coordination with the Sales Executives and Area Sales Directors
- periodic field travel to ensure market awareness employee monitoring and key account relationships are maintained
- enable business development of targeted IDN GPO accounts by collaborating and supporting the Strategic Corporate Accounts team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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