Regional Service Manager

Drager, Inc. is a leading company specializing in medical and safety technology, with a commitment to improving patient care and safety through innovative solutions. The organization prides itself on its strong values and dedication to the principle of 'Technology for Life,' which emphasizes the importance of supporting people in every aspect of their lives. With multiple sites across North America, including its headquarters in Telford, Pennsylvania, and additional locations in Andover, Massachusetts; Houston, Texas; and Mississauga, Ontario, Drager is well-positioned as a major player within the healthcare and safety industries. Drager’s extensive field service network allows the company to maintain close relationships with clients while providing responsive, high-quality service for its advanced medical devices. Drager offers a permanent employment opportunity for a Regional Service Manager located in the Southeast United States, covering Atlanta, Baton Rouge, Birmingham, Miami, Nashville, and Tampa. This role is a key position within the service function and requires the candidate to live in the assigned territory to effectively manage regional operations. The job involves oversight of service activities in the designated region to ensure high levels of customer satisfaction, achievement of budget targets, and consistent application of company strategies, policies, and procedures. This is a permanent full-time role where the Regional Service Manager will be responsible for establishing and executing a comprehensive annual business plan aligned with overall service and company objectives. They will develop business strategies and supportive programs tailored to the regional needs, ensuring that revenue goals are met, expenses are controlled, inventory is maintained at appropriate levels, and company assets are properly managed. Additionally, the role includes hiring, training, evaluating, and directing field service personnel while monitoring performance relative to established targets and implementing corrective actions when necessary. The manager will play a critical role in maintaining strong customer satisfaction within the region by continuously improving service quality and compliance with internal procedures and patient safety regulations. Significant collaboration with Area Sales Directors and the Strategic Corporate Accounts team is required to develop joint sales and service account strategies and support business development efforts for targeted accounts. Regular field travel will be necessary to maintain market awareness, monitor employee performance, and nurture key account relationships. This dynamic role demands a strong technical background, excellent communication skills, and a focus on customer service excellence. Candidates with experience in medical device service roles, supervisory experience, and proficiency in relevant software such as the MS Office suite and SAP are highly preferred. Drager, Inc. also offers a competitive benefits package that includes medical, dental, and vision insurance, life and disability coverage, a 401(k) plan with company matching, generous paid time off, flexible spending accounts, and employee assistance programs. Some locations additionally provide free parking, on-site gyms, cafeterias, and game rooms. Joining Drager means becoming part of a company that values employee well-being and fosters professional growth within an innovative and supportive environment.