Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $125,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Short term disability insurance
long term disability insurance
Health Insurance
Dental Insurance
Vision Insurance
performance bonuses
401(k) matching
Employee Discounts
flexible schedule
Paid Time Off
Job Description
801 Restaurant Group is a distinguished operator of high-end dining establishments specializing in a diverse array of culinary concepts including chophouses, seafood, and American cuisine. Renowned for its commitment to quality, 801 Restaurant Group offers team-oriented, high-volume, fast-paced, and guest-centric environments where the focus is on delivering exceptional food paired with excellent service standards. Each restaurant under the 801 brand is designed to provide an upscale dining experience that emphasizes quality, atmosphere, and impeccable customer service. The company supports its team members by fostering a collaborative culture and offering opportunities for growth within the restaurant and hospitality sector. The emphasis on operational excellence and guest satisfaction defines the company's mission and work philosophy, making it a leader in the upscale dining market.
The Regional Service Director role within 801 Restaurant Group is a critical regional management position that oversees front of the house (FOH) operations across multiple restaurants and concepts. This full-time role is based in a negotiable location, provided the employee resides where at least one of the assigned restaurants is located, with expected travel of approximately two weeks per month to the various restaurant locations. The Regional Service Director is responsible for ensuring the highest standards of cleanliness, organization, service, and team management are maintained throughout the region. The role demands strong leadership skills, operational oversight capabilities, and a deep understanding of hospitality and guest service principles.
Key responsibilities include overall management of front of house operations such as recruitment, training, performance management, schedule planning, and labor cost control. The Director will also supervise the Pour Program, ensuring effective inventory management and beverage program alignment with each restaurant’s concept. The role includes financial oversight responsibilities using platforms like Restaurant 365 for pricing and accounting tasks to ensure accurate financial management and reporting. The Regional Service Director acts as a vital link between restaurant teams and executive leadership, facilitating communication and compliance with human resources policies and ensuring the adherence to operational standards across all restaurants in the region.
This position offers a competitive salary plus eligibility for quarterly bonuses based on company performance and semi-annual bonuses tied to individual performance, reflecting the company's commitment to rewarding leadership excellence and operational success. The role requires a flexible schedule, including availability for evenings, weekends, and holidays, and requires the ability to operate calmly and professionally in a fast-paced, often high-pressure hospitality environment. The Director will participate regularly in executive team meetings, financial reviews, and other strategic discussions, playing a significant role in shaping the operational success and growth of 801 Restaurant Group’s vibrant dining portfolio.
The Regional Service Director role within 801 Restaurant Group is a critical regional management position that oversees front of the house (FOH) operations across multiple restaurants and concepts. This full-time role is based in a negotiable location, provided the employee resides where at least one of the assigned restaurants is located, with expected travel of approximately two weeks per month to the various restaurant locations. The Regional Service Director is responsible for ensuring the highest standards of cleanliness, organization, service, and team management are maintained throughout the region. The role demands strong leadership skills, operational oversight capabilities, and a deep understanding of hospitality and guest service principles.
Key responsibilities include overall management of front of house operations such as recruitment, training, performance management, schedule planning, and labor cost control. The Director will also supervise the Pour Program, ensuring effective inventory management and beverage program alignment with each restaurant’s concept. The role includes financial oversight responsibilities using platforms like Restaurant 365 for pricing and accounting tasks to ensure accurate financial management and reporting. The Regional Service Director acts as a vital link between restaurant teams and executive leadership, facilitating communication and compliance with human resources policies and ensuring the adherence to operational standards across all restaurants in the region.
This position offers a competitive salary plus eligibility for quarterly bonuses based on company performance and semi-annual bonuses tied to individual performance, reflecting the company's commitment to rewarding leadership excellence and operational success. The role requires a flexible schedule, including availability for evenings, weekends, and holidays, and requires the ability to operate calmly and professionally in a fast-paced, often high-pressure hospitality environment. The Director will participate regularly in executive team meetings, financial reviews, and other strategic discussions, playing a significant role in shaping the operational success and growth of 801 Restaurant Group’s vibrant dining portfolio.
Job Requirements
- Minimum of 5 years of restaurant management experience in full-service high-end fine dining establishments
- at least 2 years experience managing overall operations for multiple restaurants
- proficiency in R365 accounting and financial system
- knowledge of OpenTable, TOAST, Triple Seat
- advanced knowledge of beer, wine, and spirits
- physical ability to work on feet for extended periods
- ability to frequently lift up to 50lbs
- ability to bend, reach, squat, kneel, climb, and twist
- availability 7 days per week including evenings, weekends and some holidays
- regular, predictable and reliable attendance
Job Qualifications
- Minimum of 5 years, but preferably at least 8 years of restaurant management experience in full-service, high-end fine dining establishments
- at least 2 years’ experience managing overall operations for multiple restaurants is preferred
- complete understanding / proficiency in R365 accounting & financial system, including opening & closing paperwork, inventory, invoice entry, weekly submittals
- knowledge/proficiency in OpenTable, TOAST, Triple Seat
- advanced knowledge of beer/wine/spirits is required, Level 1 Wine Certification is preferred
- experience managing a beverage/wine program is preferred
- experience in restaurant marketing/sales/business development is preferred
- ability to remain calm, professional and use good judgment under pressure
- ability to communicate clearly and demonstrate hospitality, warmth, and expertise to guests and staff in a busy, sometimes fast-paced / high-stress environment
Job Duties
- Overall management of FOH operations for each restaurant within assigned region, including restaurant cleanliness and organization
- service standards and floor etiquette
- wine/liquor inventory
- team member recruitment, training, performance management and retention
- staffing/schedule management and coverage as needed
- audit/analysis of costs (labor, food/pour, AP)
- provide guidance and supervision to restaurant managers and staff, ensuring employees maintain adequate product knowledge and adhere to SOPs and service standards
- oversee Pour Program for each restaurant, ensuring best practices for inventory management/levels, wine lists are well-rounded, and cocktail programs are appropriate for each concept
- POS/Back Office Management - ensure pricing updates are implemented and accurate data is maintained within Restaurant 365 platform
- ensure restaurant management and staff understand and follow 801’s human resources policies and procedures
- attend pre-shift meetings with restaurant management and staff
- participate in weekly Executive Team conferences, weekly financial conferences with restaurants, and other meetings as required
- recruitment and hiring of General Managers / Assistant General Managers for restaurants within assigned region and assist with other regions as requested
- conduct quarterly audits of each restaurant
- oversee maintenance and repair of restaurant furnishings and equipment, including following process for approval of quotes/repairs
- assist with restaurant openings
- perform other projects and duties as assigned by Chief Operating Officer, Chief Financial Officer, or other Executive Management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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