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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Discretionary bonuses
Medical insurance
Dental Insurance
health flexible spending accounts
Dependent care accounts
Company paid life insurance
401K plan with Employer Matching
Robust paid time off
short term disability
long term disability
Paid parental leave
Job Description
Balfour Beatty Communities is a leading real estate company dedicated to delivering quality residential communities that people are proud to call home. This company emphasizes a culture of care, focusing on residents, partners, communities, and team members alike. With a strong commitment to integrity, empathy, and creativity, Balfour Beatty Communities strives to create exceptional living experiences by building meaningful connections and openly addressing the needs of all stakeholders. Balfour Beatty Communities operates as part of Balfour Beatty Investments and the global Balfour Beatty plc, known internationally for financing, developing, building, and maintaining infrastructure assets. This affiliation brings a wealth of... Show More
Job Requirements
- High school diploma or GED required
- college degree preferred
- minimum of three years of administrative experience
- relevant industry and leadership experience preferred
- ability to travel up to 50 percent
- strong data entry and documentation skills with high attention to detail
- proficiency in Microsoft Outlook Excel and Word
- Yardi system knowledge preferred
- ability to communicate effectively across multiple levels of the organization
- leadership skills
- strong problem solving project management and organizational skills
- work order management system training
- work order management policy training
- possession of a valid state issued driver’s license and safe driving record
Job Qualifications
- High school diploma or GED required
- college degree preferred
- minimum of three years of administrative experience
- relevant industry and leadership experience preferred
- strong data entry and documentation skills with high attention to detail
- proficiency in Microsoft Outlook Excel and Word
- Yardi system knowledge preferred
- ability to communicate effectively across multiple levels of the organization
- leadership skills
- strong problem solving project management and organizational skills
- possession of a valid state issued driver’s license and safe driving record
Job Duties
- Review daily site closure correction queues and open work orders across assigned regions in accordance with the Work Order Management Policy ensuring required actions documentation scheduling updates and system entries are accurate complete and progressing timely
- conduct regular check-ins with onsite and regional teams to monitor work order progress validate required documentation and address items requiring correction or next-step action to keep work orders moving through the process
- monitor corrected and open work orders daily to prevent stagnation confirm site closure actions are resolved and ensure work orders are not delayed due to process breakdowns missing information or improper status updates
- identify trends repeat site closure drivers and systemic process issues impacting work order flow and data quality and communicate findings with recommended corrective actions to the Service Center Director
- audit work orders for compliance with policy requirements including labor tracking material usage environmental documentation photographs resident acknowledgments and required supporting documentation
- ensure work order cancellations and reschedules are processed in accordance with policy with appropriate justification documentation and system updates completed accurately
- prepare and submit weekly correction logs to support audit traceability trend analysis and compliance monitoring related to site closure and work order corrections
- monitor past due and aging work orders and escalate unresolved or high risk issues to the Regional Facility Director and Service Center Director as appropriate
- monitor work order dashboards and Power BI reporting track performance and compliance trends and provide regular status and exception reporting to leadership
- support and monitor the performance of onsite Service Center Coordinators in coordination with Facility Directors reinforcing consistent execution of work order processes and documentation standards
- train onsite teams on the Work Order Management Policy site closure correction expectations documentation standards scheduling practices and system workflows to ensure accuracy consistency and timely progression of work orders
- conduct onboarding and ongoing training sessions for new and existing Service Center Coordinators and site teams focused on work order lifecycle management site closure processes and common correction drivers
- develop maintain and distribute training materials related to Yardi data entry best practices work order documentation requirements site closure corrections and audit readiness standards
- provide real time guidance and troubleshooting support to onsite teams to resolve policy questions system issues and documentation gaps ensuring work orders continue moving through the process without delay
- conduct routine reviews and targeted audits of corrected and completed work orders to verify compliance with Work Order Management Policy requirements including labor tracking material usage documentation completeness environmental records photographs and resident acknowledgments
- identify track and report non compliance trends and repeat site closure drivers to the Service Center Director Regional Facility Directors Facility Directors and Business Support supporting timely corrective actions and process improvements
- partner closely with Operational Assurance to support internal reviews validate data integrity address audit findings and maintain sustained audit readiness
- ensure all work order activities align with the Work Order Management Policy including site closure correction requirements documentation standards scheduling practices and system workflows
- identify and report recurring compliance violations improper work order actions or systemic process issues to the Service Center Director and appropriate regional leadership for corrective action
- collaborate with the Service Center Director and regional leadership on process improvements policy updates and operational enhancements to strengthen efficiency consistency and control across work order management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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