Regional Service Center Coordinator

Balfour Beatty Communities is a leading real estate company dedicated to delivering quality residential communities that people are proud to call home. This company emphasizes a culture of care, focusing on residents, partners, communities, and team members alike. With a strong commitment to integrity, empathy, and creativity, Balfour Beatty Communities strives to create exceptional living experiences by building meaningful connections and openly addressing the needs of all stakeholders. Balfour Beatty Communities operates as part of Balfour Beatty Investments and the global Balfour Beatty plc, known internationally for financing, developing, building, and maintaining infrastructure assets. This affiliation brings a wealth of expertise and resources to the company's mission of maintaining high-quality residential communities.

The available position is a remote role, however, candidates must reside or be willing to relocate to California, Arizona, or New Mexico due to business needs. This role involves a key responsibility in the oversight and management of site closure processes and work order workflows. The primary objective is to ensure adherence to the Work Order Management Policy by reviewing, correcting, and advancing site closure items and open work orders. This entails assuring data accuracy, completeness of documentation, timely scheduling updates, and proper progression of workflows. The role is critical for maintaining audit readiness and compliance with policy requirements, which includes labor tracking, material usage, environmental documentation, photographic evidence, and resident acknowledgments.

This position demands close collaboration with onsite teams to foster prompt responses and proper work order completion, as well as to train and support team members on procedural expectations and system workflows. Regular monitoring of work orders to prevent delays or stagnation is crucial, along with identifying trends in correction drivers, reporting compliance concerns, and escalating high-risk issues to regional and service center leadership. Proficiency in work order dashboards and tools like Power BI reporting is essential for tracking performance and compliance trends, while the role also involves preparing detailed correction logs for audit traceability and compliance monitoring.

Furthermore, this role acts as a training and development resource for onsite service center coordinators, delivering onboarding and ongoing training focused on work order lifecycle management, site closure procedures, and techniques to resolve common issues. Responsibilities include developing training materials centered on Yardi data entry best practices, audit readiness standards, and documentation requirements. Providing real-time guidance on policy questions, system troubleshooting, and documentation accuracy is a continuous aspect of this role to ensure the uninterrupted flow of work orders. A routine review and targeted audits of work orders also form a significant part of the responsibilities.

Candidates filling this position must possess strong project management, leadership, organizational, and problem-solving skills. Familiarity with Microsoft Outlook, Excel, Word, and ideally the Yardi system is preferred. Ability to effectively communicate across multiple organizational levels, including regional directors and facility managers, is important to drive process improvements and maintain operational efficiency. The role includes travel up to 50%, which requires a valid state-issued driver’s license and a safe driving record.

The compensation for this role ranges from $65,000 to $70,000 per year, subject to various factors such as experience, education, geographic location, performance, and business needs. The benefits package includes discretionary bonuses, comprehensive medical and dental insurance starting the first day of employment's following month, health and dependent care spending accounts, company-paid life insurance, a 401K plan with employer matching, robust paid time off including sick, vacation, floating holidays, and personal days, short-term and long-term disability coverage, paid parental leave, and volunteer days. This role offers a vital opportunity to contribute to a respected company focused on delivering excellence in community living while supporting professional growth in a dynamic and collaborative work environment.