Regional Service Center Coordinator

Balfour Beatty Communities is a reputable company dedicated to creating quality, sustainable communities that residents are proud to call home. As part of the larger Balfour Beatty Investments and Balfour Beatty, plc international group, the company benefits from deep expertise in financing, developing, building, and maintaining infrastructure assets, ensuring long-term value for its residents and partners. With a culture centered on caring for residents, partners, communities, and employees alike, Balfour Beatty Communities believes that exceptional living experiences are built through sincerity, empathy, and creativity. Their dedication to doing the right thing has been a guiding principle in developing meaningful connections and providing excellent service and support throughout their residential communities.

This particular role is a remote position tailored to professionals residing in Wyoming, Colorado, Missouri, or South Dakota, or those willing to relocate to these states. It offers an annual salary range of $65,000 to $70,000. The position primarily focuses on managing the Site Closure items and open work orders, following the strict guidelines of the Work Order Management Policy. The responsibilities include reviewing, correcting, and progressing work orders to ensure data accuracy, completeness, and timely completion. The role demands collaboration with onsite teams by providing training and support to maintain optimal workflows and policy compliance. The job involves close monitoring of work order trends to identify recurring issues and driving necessary corrective actions to improve efficiency and compliance.

In-depth audits and compliance checks form a critical part of the daily activities, ensuring that every step from labor tracking, material usage, environmental documentation, photographs, to resident acknowledgments, meets company and regulatory standards. This role also includes preparing detailed weekly correction logs, escalating unresolved or high-risk issues to leadership, and utilizing Power BI dashboards for performance tracking and reporting. A key focus includes sustaining audit readiness by working closely with Operational Assurance to validate data integrity and address any audit findings comprehensively.

The position requires strong communication and leadership skills to coordinate with Service Center Coordinators and Facility Directors, ensuring seamless execution of work order management processes. Onboarding and ongoing training sessions for teams are essential to uphold documentation standards, system workflows, and Site Closure corrections. Additionally, the ideal candidate must contribute to process improvements, policy refinement, and operational enhancements to foster consistency, efficiency, and better control across the work order lifecycle.

Physically, the role involves mostly clerical work with the ability to sit and stand as needed, and the capability to lift and move equipment and supplies weighing between 25 to 50 pounds. The company provides a generous benefits package, including discretionary bonuses, medical and dental insurance starting from the first day of the month following employment, flexible spending accounts, company-paid life insurance, and a 401K plan with employer matching. Paid time off is robust, covering sick days, floating holidays, vacation, and personal days, along with two volunteer days per year. Additional benefits feature company-paid short-term and long-term disability coverage and paid parental leave, making this an attractive employment opportunity for professionals seeking growth within a caring, mission-driven organization.