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Regional Operations Manager - Water/Fire Restoration

Salinas, CA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $110,000.00 - $140,000.00
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Work Schedule

Standard Hours
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Benefits

Dental Insurance
Health Insurance
Paid Time Off

Job Description

The hiring organization specializes in commercial fire and water clean-up and restoration services across California and Nevada, delivering expert solutions in fire, water, mold remediation, and flood restoration. They are recognized for their commitment to exceptional client service, operational efficiency, and safety compliance within the commercial restoration industry. Dedicated to maintaining high standards, the company is focused on growing its footprint by employing experienced and driven professionals who can manage complex restoration projects and ensure customer satisfaction. Known for fostering professional development and leadership, the company invests in training and supports a collaborative work environment, which promotes trust, responsibility, and continuous improvement among its team members.

This full-time role is targeted towards a professional with a robust background in commercial restoration management. The position entails overseeing the operational functions of restoration projects, including scheduling, resource allocation, crew management, and adherence to strict timelines on jobs related to fire, water, mold, and flood restoration. The ideal candidate must be dependable, customer-service oriented, and possess excellent communication skills to lead teams effectively and interact with clients professionally. With salaries ranging from $110,000 to $140,000 per year, plus commission based on net profits from managed jobs and additional allowances for vehicle and fuel expenses, this role offers a competitive compensation package. Responsibilities also include ensuring staff productivity and quality operations to meet division objectives, maintaining inventory and facility upkeep, managing customer satisfaction, and enforcing compliance with health and safety standards while handling daily production management. This position requires significant travel, up to 75 percent, within the designated geographic area of California and Nevada.

Working closely with management and ownership, the successful candidate will communicate the status of small and large-loss jobs, manage multiple deadlines under pressure, and adapt to changes and professional challenges with flexibility and professionalism. The company requires candidates to have current IICRC certification, validated expertise with Xactimate software, and a valid driver's license. Applicants need to be prepared to pass a criminal background check and pre-employment drug screening. This is a unique opportunity for a motivated restoration professional seeking future career growth in a reputable company that values dedication, skill, and leadership in the commercial restoration sector.

Job Requirements

  • Focus on personal development, team building, and leadership skills
  • Attention to detail, aptitude for multitasking and calm under pressure
  • Awareness and respect for safety, using care and caution with teammates and customers
  • Strength with multitasking and handling deadlines, organizational and leadership skills
  • Ability to learn quickly and flexible with change and professional challenges
  • Xactimate experience is required
  • IICRC certification is required
  • Must have current valid driver's license

Job Qualifications

  • Four years of fire restoration experience
  • Four years of water restoration experience
  • Four years of management experience
  • IICRC certification
  • Proficient in Xactimate software
  • Strong leadership and communication skills
  • Ability to manage multiple projects and teams
  • Excellent customer service orientation
  • Valid driver’s license
  • Ability to travel up to 75 percent of the time

Job Duties

  • Demonstrating sound knowledge in commercial restoration services such as fire, water, mold remediation and flood restoration
  • Execute and oversee projects in a completed and established time frame, scheduling of jobs, resources, and manage crews
  • Experience servicing commercial properties
  • Ensures productivity and coordination of all staff to meet division goals for quality, profitable operations, and client satisfaction
  • Guarantee customer’s satisfaction in all areas of restoration services performed and provides exceptional client services to efficiently resolve all customer complaints
  • Managing customer and client satisfaction and representing and improving brand operations
  • Overseeing all aspects of safety and health requirements and daily production management

Job Criteria

Experience

Mid Level (3-7 years)


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