Regional Operations Manager - North (DFW) & South (Austin)

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $150,000.00 - $160,000.00

Benefits

competitive salary

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Professional development opportunities

Travel reimbursement

Job Description

Terry Black's Barbecue is a renowned restaurant brand specializing in authentic Texas-style barbecue, known for its rich flavors, quality ingredients, and exceptional customer service. The company has established a reputation for delivering a consistent and memorable dining experience across all its locations. As a thriving restaurant organization, Terry Black's Barbecue emphasizes operational excellence, community engagement, and staff development to uphold its brand promise and expand its market presence. With a commitment to quality and customer satisfaction, the company continues to grow strategically while maintaining its core values and culinary traditions.

The role of Regional Operations Manager at Terry Black'... Show More

Job Requirements

Minimum 7-10 years of multi-unit leadership experience within the restaurant or hospitality industry
Proven track record in operational performance management and team development
Strong knowledge of financial oversight including P&L management and budget forecasting
Excellent communication and interpersonal skills
Ability to lead and motivate cross-functional teams
Willingness to travel frequently across the assigned region
Commitment to enforcing brand standards and enhancing guest experiences

Job Qualifications

Minimum 7-10 years of multi-unit leadership experience within the restaurant or hospitality industry, ideally in high-volume or fast-casual environments
Demonstrated success in driving operational performance, financial results, and team development
Strong business acumen with expertise in P&L management, labor modeling, and cost control
Exceptional interpersonal, organizational, and communication skills
A collaborative leadership style with a commitment to supporting teams in the field
Willingness and ability to travel frequently throughout the assigned region

Job Duties

Serve as the primary liaison between restaurant leadership and corporate, ensuring alignment on operational goals, initiatives, and Terry Black's Barbecue brand standards
Provide direct, in-person support to stores through regular site visits, coaching, and on-the-ground leadership
Partner with General Managers to identify operational gaps and implement solutions that enhance productivity, product quality, service consistency, and overall performance
Lead execution of systems, processes, and company-wide initiatives to drive operational efficiency and guest satisfaction
Support stores during critical periods such as peak seasons, events, or leadership transitions, offering both strategic guidance and hands-on assistance as needed
Oversee the financial performance of each Terry Black's Barbecue location, ensuring targets for sales, labor, COGS, and controllable expenses are met or exceeded
Collaborate with General Managers on forecasting, budgeting, and action planning to improve margins and achieve profitability goals
Analyze key performance indicators to identify trends and opportunities for improvement across the region
Recruit, develop, and retain high-performing General Managers and store leadership teams
Conduct performance evaluations, succession planning, and leadership development initiatives to build a strong talent pipeline
Foster a culture of accountability, recognition, and continuous improvement across all teams
Partner with the Marketing department to support store-level initiatives, events, grand openings, and promotional campaigns
Collaborate with the Training department to ensure effective onboarding, skills development, and ongoing learning opportunities for all employees
Work in conjunction with Human Resources to manage workforce planning, employee relations, and compliance with labor regulations
Represent regional operations in corporate planning sessions, providing feedback and insights from the field to support organizational goals
Uphold and enforce brand standards related to food quality, service excellence, and restaurant cleanliness
Monitor and respond to guest feedback, collaborating with store leadership to implement service recovery measures and enhance the guest experience
Ensure consistency in the Terry Black's Barbecue experience across all locations within the region
Lead operational support for new store openings, including hiring, training, and pre-opening readiness
Provide leadership and stability through the post-opening phase, integrating new locations into regional operations
Contribute to strategic growth planning and offer regional insights for future expansion

Job Location

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