Regional Manager

Santa Rosa, CA, USA|

Job Overview

Compensation

Salary

Range $88,400.00 - $119,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

flexible schedule

Job Description

Asset Living is a well-established third-party property management company that has been fostering thriving residential communities across the United States since its inception in 1986. Over the years, Asset Living has grown organically from a small property management firm into one of the most trusted partners in real estate, managing a diverse portfolio including multifamily complexes, single-family home rentals, affordable housing, build-to-rent communities, active adult living, and student housing divisions. The company is known for its commitment to delivering exceptional value to its partners through innovative management, clear communication, and a passion for excellence. Asset Living prides itself on its inclusive culture that embraces diversity, innovation, and collaboration, underpinned by the core belief that 'Together We Lead, Together We Succeed.' This approach empowers every employee to grow individually and collectively while fostering a supportive workplace where every voice is respected and every idea valued.

The role of Regional Manager at Asset Living is a pivotal leadership position responsible for overseeing the entire operations of multiple housing communities within a designated region. This position demands a strategic leader capable of managing various aspects such as personnel, leasing, maintenance, financial oversight, administration, and risk management. The Regional Manager functions as an offsite operational leader who ensures that all properties under their supervision comply with company policies, adhere to safety and fair housing guidelines, and mitigate liability concerns effectively. This role plays a crucial part in driving revenue growth, controlling costs, and maintaining high standards of resident satisfaction and property conditions.

In this capacity, the Regional Manager is expected to demonstrate strong personnel management skills by coaching, training, and developing on-site staff to meet Asset Living’s rigorous operational standards. Financial acumen is essential, as the manager must develop and manage budgets, monitor financial reports, approve payroll, and oversee vendor contracts. Additionally, the Regional Manager leads marketing efforts to boost occupancy and rental income through strategic leasing initiatives while ensuring excellent customer service and timely maintenance. The position requires frequent travel, approximately 25-50% annually, to conduct property visits, attend conferences, and engage in training activities. This role is ideal for a dedicated professional with a robust background in property management, strong leadership capabilities, and a commitment to operational excellence within a dynamic, fast-growing organization.

Job Requirements

High school diploma or equivalent
Four years experience in the housing industry or one to two years related experience and/or training
Ability to understand and perform all on-site software functions
Basic computer skills required
Must have basic knowledge of Fair Housing Laws and OSHA requirements

Job Qualifications

High school diploma or equivalent
Bachelor’s degree preferred
Four years experience in the housing industry or one to two years related experience and/or training
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
Ability to understand and perform all on-site software functions
Basic computer skills required
Basic knowledge of Fair Housing Laws and OSHA requirements

Job Duties

Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Deal effectively and consistently with performance problems
document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
Prepare request for a salary increase for Community Manager and assist with other team members if necessary
Sign off on all requests from the site
Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional and Senior Vice President and delivered to the Human Resource department
Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Achieve the highest possible net operating income through the implementation of effective cost control and revenue and leasing improvement
Identify trends and recommend strategies and adjustments
Develop yearly operating budgets and forecasts
Provide monthly written evaluation of income and expense line items that are significantly over budget
Provide capital improvement suggestions for the future of the site
Monitor all proposals and contracts for large projects at sites and check work in progress
Monitor and maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
Monitor and approve the timely receipt, reconciliation, and coding of all vendor invoices
Ensure property closeout is completed on time and ownership financial reports are accurate
Develop yearly marketing plan and utilize marketing strategies and systems
Provide marketing strategy to generate rentals or for rent increases
Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing and documentation of leases, and reporting systems are accurate and up to date
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs such as resident functions, special promotions, monthly newsletter
Effectively show, lease, and move in prospective residents
Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis
Assist with the emergency team for the property
ensure proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis
Plan for and utilize property resources, equipment and supplies economically such as obtaining bids/pricing from vendors, suppliers, and contractors and dealing with inadequate service
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency
Travel as required, estimated at 25-50% of work time annually for property visits, conferences, training sessions, or other business-related activities