Job Overview
Compensation
Salary
Range $120,000.00 - $125,000.00
Benefits
401(k)
Dental Insurance
Health Insurance
Life insurance
Vision Insurance
Job Description
Experience by Industrious is a pioneering service provider dedicated to transforming the workplace environment beyond the traditional office setting. By collaborating with top commercial landlords, Experience by Industrious delivers innovative tenant experience programs that enhance the overall ambiance and functionality of office buildings. Their portfolio includes a variety of amenity and engagement initiatives that foster connection, support, and increased productivity for tenants. The organization is committed to setting new standards in workplace hospitality and tenant satisfaction within the commercial real estate industry.
The role of Regional Director of Operations at Experience by Industrious is a key leadership position within this dynamic and people-centric business. This role is responsible for overseeing the seamless execution of tenant engagement and amenity programs across multiple properties within a designated region. The Regional Director of Operations will coach and manage diverse teams, ranging from those directly led by Experience by Industrious to those embedded within property management structures. This role requires strong leadership and the ability to drive consistency, quality, and operational efficiency through both direct oversight and cross-functional collaboration.
In this capacity, the Regional Director will engage in a wide range of activities, including rolling out new service initiatives, troubleshooting complex operational issues, developing comprehensive operations playbooks, and supporting team growth and development. The position demands adaptability, excellent communication skills, and a commitment to delivering exceptional tenant experiences. By maintaining the highest hospitality standards and driving performance across all teams, the Regional Director plays a critical role in shaping a new category of workplace experience that blends hospitality, community-building, and operational excellence.
Experience by Industrious provides a unique platform for the Regional Director to bring innovative tenant experience programs to life on a large scale within the commercial real estate sector. The role offers an exciting opportunity to contribute to the industry’s future by leading a team through both direct and dotted-line reporting structures, requiring the ability to navigate complex ownership and decision-making environments. The successful candidate will be responsible for establishing clear operational standards, conducting regular service audits, managing partnerships with landlords and property management teams, and ensuring fiscal discipline across program budgets.
CBRE Group, Inc., a Fortune 500 and S&P 500 company and the world's largest commercial real estate services and investment firm, supports Experience by Industrious. Headquartered in Dallas, CBRE employs over 140,000 professionals worldwide and delivers a comprehensive range of services including advisory, building operations, project management, and real estate investments. Joining CBRE means becoming part of an innovative, diverse, and collaborative culture that values integrity, respect, and excellence. The Regional Director role offers competitive compensation with a salary range of $120,000 to $125,000 annually, plus eligibility for discretionary bonuses and comprehensive benefits including health, dental, life, and vision insurance, and a 401(k) plan.
This role also highlights CBRE’s commitment to equal employment opportunity and candidate accommodations, emphasizing a workplace culture where diversity and inclusion are prioritized. Regional Directors of Operations at Experience by Industrious will find themselves at the heart of a forward-thinking business that values continuous improvement, teamwork, and superior customer experiences in the commercial real estate and workplace services arena.
The role of Regional Director of Operations at Experience by Industrious is a key leadership position within this dynamic and people-centric business. This role is responsible for overseeing the seamless execution of tenant engagement and amenity programs across multiple properties within a designated region. The Regional Director of Operations will coach and manage diverse teams, ranging from those directly led by Experience by Industrious to those embedded within property management structures. This role requires strong leadership and the ability to drive consistency, quality, and operational efficiency through both direct oversight and cross-functional collaboration.
In this capacity, the Regional Director will engage in a wide range of activities, including rolling out new service initiatives, troubleshooting complex operational issues, developing comprehensive operations playbooks, and supporting team growth and development. The position demands adaptability, excellent communication skills, and a commitment to delivering exceptional tenant experiences. By maintaining the highest hospitality standards and driving performance across all teams, the Regional Director plays a critical role in shaping a new category of workplace experience that blends hospitality, community-building, and operational excellence.
Experience by Industrious provides a unique platform for the Regional Director to bring innovative tenant experience programs to life on a large scale within the commercial real estate sector. The role offers an exciting opportunity to contribute to the industry’s future by leading a team through both direct and dotted-line reporting structures, requiring the ability to navigate complex ownership and decision-making environments. The successful candidate will be responsible for establishing clear operational standards, conducting regular service audits, managing partnerships with landlords and property management teams, and ensuring fiscal discipline across program budgets.
CBRE Group, Inc., a Fortune 500 and S&P 500 company and the world's largest commercial real estate services and investment firm, supports Experience by Industrious. Headquartered in Dallas, CBRE employs over 140,000 professionals worldwide and delivers a comprehensive range of services including advisory, building operations, project management, and real estate investments. Joining CBRE means becoming part of an innovative, diverse, and collaborative culture that values integrity, respect, and excellence. The Regional Director role offers competitive compensation with a salary range of $120,000 to $125,000 annually, plus eligibility for discretionary bonuses and comprehensive benefits including health, dental, life, and vision insurance, and a 401(k) plan.
This role also highlights CBRE’s commitment to equal employment opportunity and candidate accommodations, emphasizing a workplace culture where diversity and inclusion are prioritized. Regional Directors of Operations at Experience by Industrious will find themselves at the heart of a forward-thinking business that values continuous improvement, teamwork, and superior customer experiences in the commercial real estate and workplace services arena.
Job Requirements
- HS diploma or GED required
- bachelor's degree preferred
- 5 - 8 years of relevant experience
- experience in multi-unit hospitality operations or similar strongly preferred
- ability to operate effectively in ambiguous environments
- strong communication skills
- experience managing teams and projects
- knowledge of commercial real estate industry
- proficiency in Microsoft Office
- strong organizational and problem-solving skills
- ability to lead and develop teams
- experience with staffing and employee performance management
- ability to collaborate with multiple stakeholders
Job Qualifications
- Bachelor's degree preferred with 5 - 8 years of relevant experience
- combination of experience and education will be considered in lieu of a degree
- experience in multi-unit hospitality operations or similar strongly preferred
- proven ability to operate effectively and independently in highly ambiguous environments
- experience translating ambiguous responsibilities into detailed project plans
- excellent verbal and written communication skills
- strong design skills for communicating complex plans and procedures
- experience working in a metrics-based management culture
- ability to lead difficult conversations with external stakeholders and executives
- experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred
- ability to lead the exchange of sensitive and difficult information
- extensive organizational skills and an advanced inquisitive mindset
- experience with the commercial real estate industry
- passion for creating exceptional customer experiences
- in-depth knowledge of Microsoft Office products
Job Duties
- Drive operational excellence across a regional portfolio
- lead the daily execution of tenant engagement and amenity programs
- drive consistent execution of hospitality, amenity, and marketing standards across both directly managed and PM-managed teams
- conduct regular property visits, service audits, and performance reviews to identify gaps and opportunities
- establish clear operating standards, roles, and expectations across varied team structures
- navigate ambiguity in ownership and decision-making with clarity, ensuring alignment across stakeholders
- support the onboarding and activation of new properties, ensuring a seamless transition from launch to steady-state operations
- lead and elevate teams through direct and dotted-line leadership
- set clear goals, provide coaching and feedback, and establish accountability for performance across all teams
- equip property management partners with tools, frameworks, and guidance to effectively manage community and amenity staff
- identify training needs and partner with internal teams to address them
- support recruiting, onboarding, and team development efforts
- model and reinforce a culture of hospitality, ownership, and continuous improvement
- build strong client and property management partnerships
- act as the primary operational partner to landlord and property management teams, aligning on performance, experience standards, and execution across the building
- provide regular updates on performance, feedback, and key metrics
- collaborate with asset managers to align operations with building goals
- support property management teams in integrating tenant experience into broader building operations and asset strategy
- represent Experience by Industrious with professionalism, insight, and hospitality
- build business performance and accountability
- track program budgets, spending, and operational KPIs across the portfolio
- partner with finance to monitor variances and maintain fiscal discipline
- support business planning and forecasting at the asset level
- ensure clear accountability for performance across both directly managed and PM-managed environments
- improve and scale programs
- help pilot new service offerings and experience touchpoints
- document learnings and best practices to support future rollouts
- support operational readiness for new service launches or initiatives
- identify and implement improvements to increase efficiency and impact
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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