Regional Director, Venues- San Diego

Encore is a leading global provider specializing in event experiences and live event technology solutions. Renowned for delivering exceptional audiovisual services, Encore operates within the hospitality and event management industry, driving innovation and excellence across all its venues. With a steadfast commitment to quality and customer satisfaction, Encore partners with a broad network of venues worldwide, providing comprehensive audio visual, event technology, and production services tailored to meet diverse client needs. The company prides itself on fostering a culture that values performance, accountability, continuous improvement, and learning, ensuring its teams remain at the forefront of industry standards.

The role of Regional Director, Venues at Encore is a pivotal leadership position tasked with overseeing operations across assigned markets or venues within a specified region. This position reports directly to the Regional Vice President, Venues, and is integral in ensuring that venues deliver a high standard of service to customers, venue partners, and vendors alike. The Regional Director is responsible not only for operational excellence but also for financial performance, quality service delivery, and the development of venue leadership teams. The salary range for this position is approximately $132,000 to $145,000 per year, with additional incentive opportunities based on performance and other factors such as location and expertise.

The Regional Director’s responsibilities encompass a broad spectrum of leadership and management duties. They act as a vital liaison between venue partners and senior leadership, championing the company’s core values and driving initiatives focused on enhancing team engagement, operational efficiency, and financial success. Part of the role involves mentoring and developing venue leadership, facilitating team training, and ensuring that staffing levels align with business needs. The Regional Director is expected to foster a culture centered on quality, safety, and continuous improvement, addressing performance management proactively and leading by example in safety practices.

Financial stewardship is a core component of the role, with the Regional Director accountable for maximizing revenue, controlling costs, and driving profitability across all managed venues. This includes conducting financial reviews, recommending capital expenditures, collaborating on labor and equipment utilization strategies, and presenting business reviews to senior management. They also coordinate activities related to contract renewals, new venue openings, and specialized service acquisitions, which are critical to expanding Encore’s market presence and client offerings.

Quality service delivery is championed through regular analysis of guest satisfaction data and venue surveys, ensuring action plans are developed and implemented effectively. The Regional Director also oversees equipment security and maintenance, streamlines information management and reporting, and supports the implementation of company initiatives. The role requires a strategic mindset and the ability to manage complex operational challenges while ensuring adherence to company standards and procedures.

This leadership position demands extensive experience, ideally including over a decade in audiovisual, hospitality, or operations, complemented by a strong background in sales and customer service. Candidates should possess excellent communication skills, financial acumen, proficiency in technology and software tools, and the ability to mentor multi-unit teams. The work environment is dynamic, involving moderate office settings and travel up to 40 percent, with work schedules that may include evenings, weekends, and holidays. Encore also emphasizes inclusivity and diversity, cultivating a work culture where all employees feel valued and supported. Overall, the Regional Director, Venues plays a critical role in driving Encore’s continued growth, operational excellence, and reputation as a leader in the event technology industry.