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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $150,000.00 - $180,000.00
Work Schedule
Standard Hours
Benefits
competitive salary
bonus structure
Medical insurance
Dental Insurance
Vision Insurance
401(k) with match
Leadership development
Job Description
We are a rapidly growing, privately held hotel management company headquartered in San Diego, California, specializing in select-service hotels. Our company manages a diverse portfolio of more than 30 properties across California, including well-known top-tier brands such as Hilton, Marriott, Hyatt, IHG, and more. We pride ourselves on delivering exceptional hospitality experiences grounded in a results-oriented culture and a deep commitment to growing talent from within the organization. Our focus on operational excellence and employee development has positioned us as a leader in the hospitality management industry, driving sustainable growth and superior guest satisfaction across all our managed properties.
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Job Requirements
- Minimum 5 years experience in a senior multi-property operations role within the hospitality industry
- Proven track record of improving operational KPIs such as guest satisfaction and financial performance
- Skilled in leadership development and team management
- Strong knowledge of hotel operational systems and financial metrics
- Proficiency in Microsoft Office Suite and hospitality technology
- Excellent communication and presentation skills
- Demonstrated integrity, professionalism, and relationship-building capabilities
Job Qualifications
- Minimum 5 years in a senior multi-property operations role within the hospitality industry, preferably with branded select-service hotels
- Demonstrated success in improving quality assurance scores, guest satisfaction, RevPAR, and team engagement
- Proven ability to lead through influence, develop talent, and foster a culture of excellence
- Deep understanding of hotel operations, systems, and financial performance metrics
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and commonly used hotel systems
- Effective communicator with the ability to lead meetings, deliver impactful training, and engage stakeholders at all levels
- High standards of integrity, accountability, and relationship building
Job Duties
- Oversee day-to-day operations of multiple select-service hotels, identifying problem areas and implementing efficient, scalable solutions and best practices
- Coach, mentor, and develop General Managers and their teams, ensuring alignment with operational standards and fostering a culture of accountability, continuous improvement, and exceptional service
- Analyze and manage KPIs including quality assurance, guest satisfaction scores, associate engagement, RevPAR and GOP, revenue and cost controls
- Partner closely with Sales, Revenue Management, Human Resources, and Accounting to ensure strategic goals are met across departments and properties
- Provide interim on-site leadership at properties when needed and manage special projects related to growth and operational transformation
- Lead monthly General Manager meetings and facilitate leadership training sessions to align teams with company priorities and encourage knowledge-sharing
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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